Overview
Academic Operations Administrator Jobs in Johannesburg, South Africa at Iie Rosebank College
Join Our Team at IIE Rosebank College
The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider.
From our humble beginning in [year], Rosebank College has grown to a student population of more than 28,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team.
If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. Join us on our journey of shaping futures!
Job
Purpose
To maintain student records, including Reseller Administration, responding to product queries, assessment administration, database and register management, communication with resellers and students, support centre administration, and support.
Duties & Responsibilities
Support Centre Administration: Implement support centre plan, communicate with campus staff, ensure relevant communication, advise line manager of challenges, assist when problems arise, manage database, and keep meticulous records.
Student Support: Respond to student queries within SLA, manage student document storage, process registrations and assessments.
Operational Administration: Receive and process customer orders, verify details, communicate with customers, monitor inventory, assist with returns and warranty claims.
Product Knowledge: Maintain understanding of products, provide information and recommendations.
Documentation and Reporting: Keep accurate records, generate reports.
Process Improvement: Identify and implement process enhancements.
Collaboration: Support sales efforts, liaise with vendors and departments.
Compliance and Policies: Ensure adherence to policies and standards.
Project Planning: Implement projects, provide feedback, participate in reviews.
Minimum Requirements
Matric (NQF Level
4), Higher Certificate in Administration (NQF Level
5)
1-2 years experience in office administration, personal assistance, or student administration
Customer service experience
Attention to detail and quality assurance
Key Competencies
Understanding of South African higher education systems
Time management, attention to detail, customer service orientation, adaptability, deadline orientation, teamwork, effective communication skills
Salary:
Market related. Rosebank College is an equal opportunities employer; however, preference will be given to EE and South African candidates.
#J-18808-Ljbffr
Title: Academic Operations Administrator
Company: Iie Rosebank College
Location: Johannesburg, South Africa
Category: Administrative/Clerical (Business Administration, Education Administration, Data Entry, Administrative Management)
