Overview
Account Administrator Jobs in Grand Rapids, USA at Amphenol Borisch Technologies
The Account Administrator provides support and assistance to the Key Account
Managers and all Sr Program Management to ensure customers’ products are
produced, shipped and delivered as promised.
Essential Duties and Responsibilities
Become familiar with purchase order requirements and/or long-term agreements
to ensure compliance with internal and customer standards, processes and
procedures.
Works with cross-functional teams to ensure all customers specific technical
and shipping documentation have been created, communicated, and distributed.
Prepare and maintain documentation for all incoming repair products,
including associated invoice records.
Communicate daily with Key Account Manager and Program Management to ensure
Amphenol Borisch Technologies has accurate and up-to-date customer information
and requirements for Purchase Orders.
Maintains customer requests, internal promise dates and shipments throughout
system and customer portals, escalating when there is an OTD impact to
shipments.
Work with the Accounting Department regarding past due accounts and
follow-up on invoice issues when needed.
Assist with data gathering and analysis to complete 12-month forecast
projections.
Enters/updates jobs as needed
Performs risk management and escalates to Key Account Manager or Program
Management appropriately.
Performs all other tasks and projects assigned by Program Management.
Requirements
HS diploma or GED
Experience in a Customer Service or Customer Support role, preferred
Strong organizational and administrative skills
Excellent attention to detail and data
Ability to multi-task and work in a fast-paced working environment
Excellent computer skills, including MS Office
Ability to work additional hours/flexible schedule when required
Title: Account Administrator
Company: Amphenol Borisch Technologies
Location: Grand Rapids, USA
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