Overview
Account Executive Assistant- Commercial Lines Jobs in United States at The Fidella Agency
Department
F&A ITS – Desktop Support Services
About the Department
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
We support and enable faculty research and teaching with the effective use of technology.
We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
We identify, manage, and mitigate the technology risks of the University.
Job Summary
Under general supervision, provides second-tier support to executive end-users for PC, laptop, mobile device applications, and hardware. May interact and collaborate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems such as the installation of network hardware, communications wiring, wireless telecommunications facilities, communications software, and other network components. Performs analyses and assists in a variety of IT support activities including, but not limited to providing support to executive end users in problem resolution; developing troubleshooting scripts for the help desk; providing technical assistance in setup, installation, and configuration of end-user hardware and software in compliance with internal controls, policies, and standards. Performs upgrades to hardware and software. Recommends systems modifications to reduce user problems. Researches and analyzes end-user products and systems available in the marketplace and makes recommendations to management. Coordinates with other IT Services and third-party resources for all IT support offerings for University of Chicago Investment Office end-users. Develops, implements, and manages global travel support program for executive clients.
Responsibilities
Provides executive end-user technology support.
Manages customer relationship with University of Chicago Investment Office Executive Support Clients and all other end-users within the department.
Fosters collaboration within the Desktop Services Team to determine optimal configurations, discuss efficient applications, share support techniques, and ensure that staff keeps abreast of new technologies. Works with Computer Acquisition team, Tech Support, and Service Team to discover common challenges in the desktop configurations and shares ideas to provide solutions.
Works with Voice Services to keep abreast of latest mobile device technologies and provide solutions.
Tracks individual performance using standard support metrics.
Manages day-to-day operations and projects for Investment Office clients.
Provides technical support daily and when necessary, on an on-call basis.
Ensures service level objectives are consistently met for supported clients.
Analyzes the current computing environment and proactively makes recommendations to improve the environment.
Escalates high profile incidents or problems to University of Chicago Investment Office Technical Manager and the ITS Desktop Support Manager.
Follows processes to install and configure appropriate hardware and software on desktops, laptops, and printers to consistently deliver successful incident solutions.
Works with other areas of IT Services to enhance the efficiency of desktop computing and supporting infrastructure for Investment Office clients.
Identifies new internal information that should be shared more broadly and continues to identify good working practices and sources of useful knowledge.
Participates in projects where desktop support planning, estimation, and implementation are needed.
Coordinates and completes desktop support project tasks including setting deadlines, and monitoring and summarizing progress to project manager.
Identifies, logs, analyzes, and manages potential and actual issues, risks, and actions under the direction of the project manager.
Participates in discussions with Desktop Services and other IT teams where vendor support is required.
Manages vendor relationships and serves as a contact for vendor representatives of hardware, software, and operating systems.
Maintains industry standards and stays abreast of new software, solutions, releases, product enhancements.
Asset management for all end user computing devices owned and used by the Investment Office.
Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Calibrates specifications and typically collaborates with programmers to develop new applications or to make modifications to existing applications. Tests and debugs applications before releasing them to end-users.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
–
Preferred Qualifications
Education:
Bachelor degree in a technical field.
Technical Skills or Knowledge:
Expert knowledge of hardware and software installation and troubleshooting in a desktop computing environment.
Understanding of network connectivity and ability to troubleshoot connectivity problems.
Understanding of PC/Mac software, operating systems and applications, networks, and hardware.
Understanding of Microsoft Office Suite, email clients, and browsers.
Knowledge of workstation backup technologies.
Knowledge of Anti-Virus software, use and monitoring.
Preferred Competencies
Excellent decision making and problem-solving skills.
Effective time-management skills.
Excellent organizational skills with emphasis on detail and follow-through.
Excellent listening skills with the ability to empathize and focus on client service.
Communicate technical information to a non-technical audience in a clear and coherent manner.
Maintain strictest confidentiality when working with sensitive information.
Demonstrate initiative in the resolution of problems.
Assess the IT needs on a proactive (vs. reactive) basis and provide recommendations for future technology for the University.
Accountability – proven track record in owing up to commitments and highly self-motivated. Take ownership of tasks and make responsible decisions. Promote a sense of urgency and collaborate with team members effectively to establish high performance standards.
Customer Focused – takes the initiative to represent the user and performs daily work to improve the overall end user experience. Anticipates customers’ needs and consistently provides services above customer’s expectations.
Executive Presence – conducts oneself in a consistent highly professional manner, being always aware of the level of responsibility held by the customers this position will support. Delivers a very positive first impression through neat appearance and clear speech. All written and verbal communication is delivered in a concise, crisp, and clear manner.
Working Conditions
Standard office environment.
Sit for short or extended time periods.
Extensively use computer.
On-call responsibilities.
Work independently, with minimal supervision, including nights and or weekends as needed by project deadlines or other work that is essential to the job.
Application Documents
Resume/CV (required)
Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
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Affirmative Action/Equal Opportunity/Disabled/Veterans
and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the
University’s Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Title: Account Executive Assistant- Commercial Lines
Company: The Fidella Agency
Location: United States
