Overview
Account Manager, Pharmacy Project Specialist (Remote- US) Jobs in California at AmerisourceBergen
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Location:Remote, USA, Pacific Time preferred
Under general direction of the Director of Account Management and works closely with health system leadership. The Pharmacy Projects Specialist acts as a dedicated resource and serves as the primary point of contact to respond to Client requests for issue resolution, including delivery, contracts, pricing, account setup and credits, utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects. This role ensures continued implementation of programs and solutions regularly updating customers on progress and status. This role is responsible for reviewing reports and purchasing history and assisting with implementation of initiatives targeted at customer savings.
Under the direction of the Director of Account Management manages the following metrics, will be managed by the associate:
Allocation tracking reports
Backorder reports
Contract compliance reports
Generic conversion opportunity reports
340B savings reports (where applicable)
Quarterly business connects
Savings opportunity reports
PRIMARY DUTIES AND RESPONSIBILITIES:
Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.
Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform.
Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.
Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.
Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.
Participates in regularly required service compliance training.
Completes all training on time.
Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
Participates in projects focused on Client saving initiatives such as GPO or contract optimization or inventory optimization.
Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.
Performs related duties as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree p…
Title: Account Manager, Pharmacy Project Specialist (Remote- US)
Company: AmerisourceBergen
Location: California
Category:
