Overview
Admin and Operations Assistant Jobs in Pensacola, FL at Emerald Coast Vision Aids, Inc.
About the Role:
We are seeking an experienced and highly organized Implementation Team Lead to join our dynamic team. As an Implementation Team Lead, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner. If you are a proactive leader with strong technical aptitude and project management skills, we would love to hear from you!
Key Responsibilities:
Team Collaboration: Assist and guide the implementation team in managing multiple projects and keeping properties moving through the implementation process.
Project Management: Utilize your project management skills to maintain schedules and proactively escalate issues internally to prevent delays.
Client Experience: Ensure all set-up work is completed accurately and efficiently, contributing to a seamless client onboarding experience.
Support & Training: Provide guidance to Implementation Team, ensuring they have the training and resources necessary for success.
Continuous Learning: Maintain a comprehensive understanding of our services, billing systems, regulations, and processes to better serve both clients and internal teams.
Process Improvement: Identify and recommend improvements to existing processes for enhanced efficiency and client satisfaction.
Performance Feedback: Provide regular feedback to team members and assist in identifying performance development opportunities under the supervision of the Department Manager.
Qualifications & Skills:
Experience:
3+ years of experience in an implementation role.
1-2 years of supervising team members is preferred.
Previous experience with utility billing, is highly beneficial.
Technical Skills:
Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint).
Ability to understand and explain complex technical concepts to non-technical individuals.
Competencies:
Proven ability to handle multiple priorities in a fast-paced environment.
Excellent organizational, time management, and problem-solving skills.
Strong verbal and written communication skills, with the ability to train and present to groups.
Detail-oriented, proactive, and highly productive with minimal supervision.
Education:
Bachelor Degree preferred
Strong technical and business acumen related to implementation processes.
Continuous learning mindset with a focus on process improvement and emerging technologies.
Work Environment & Physical Demands:
Work Environment: This position in a remote office environment
Physical Demands:
Sitting for extended periods while working on a computer.
Occasional lifting of office supplies (up to 25 lbs).
Frequent verbal and written communication with colleagues and clients.
Why Join Us?
Competitive salary and benefits package
Collaborative and dynamic team environment
Opportunities for career growth and development
Full-time, stable position with a clear path to advancement
To Apply:
If you’re ready to take the next step in your career and contribute to a growing team, apply today! We look forward to reviewing your application.
[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Title: Admin and Operations Assistant
Company: Emerald Coast Vision Aids, Inc.
Location: Pensacola, FL
