Overview
Admin Asst, Student Services Jobs in Mississippi at Mississippi Gulf Coast Community College Police Department
As a member of the Support organization, you will provision end-user accounts across multiple domains, systems, and applications. Additionally, you will provide customer support inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.
Career Level – IC0
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements, account issues, validation inquiries, electronic support troubleshooting, and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Title: Admin Asst, Student Services
Company: Mississippi Gulf Coast Community College Police Department
Location: Mississippi
