Admin: Functional Application Support

The provision of second level support services relating to specific application systems according to service elements

as specified in the applicable service level agreements under supervision.

Key Responsibility Areas

Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to

ensure the availability of the application. Do functional user acceptance/system testing under supervision against

the test plan to ensure functionality of the application. Provide business advice or training to users about the

application systems functionality with support and supervision to ensure optimal functionality of applications. Update

relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate

information on the application is available to the user. Provide Information Support to clients and supervisors.

Qualifications and Experience

Minimum: 1 – 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised

courses. Candidates with Grade 12 that have 3 – 4 years Functional Application Support experience on the specific

DOD Logistic, HR, FIN or HI application may apply.

Experience: 3 – 4 years Functional Application Support experience on the specific DOD Logistic, HR, FIN or HI

application.

Technical Competencies Description

Knowledge of: Knows the organisations policy framework, management structures and reporting procedures for

all aspects of the programmes environment. Product and Solution Development Solution Testing Government

strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams

Has some experience of working on projects and of communicating with users on technical issues. Demonstrates

good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s),

and of technical aspects of the application system(s) and the hardware and software environment in which they run.

Understanding of the business environment. Knowledge and understanding of the application system environment.

Ability to resolve application problems quickly and cost effectively. Ability to work under pressure. Finance

Management System application experience will be an advantage. The successful candidate should also possess the

following behavioural competencies: customer service orientated, innovative, team player, pro-active, diligent

worker, process orientated and punctual.

Other Special Requirements

N/A

How to apply

To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

1. Register using your ID and personal information;

2. Use received one-time pin to complete the registration;

3. Log in using your username and password;

4. Click on “Employment & Labour;

5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

1. Click on “Employment & Labour;

2. Click on “Recruitment Citizen”

3. Login using your username and password

4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact [email protected]

CV`s sent to the above email addresses will not be considered

Closing Date: 22 March 2023