Admin: Functional Application Support Job in Erasmuskloof, Gauteng at SITA –
as specified in the applicable service level agreements under supervision.
Key Responsibility Areas
Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to
ensure the availability of the application. Do functional user acceptance/system testing under supervision against
the test plan to ensure functionality of the application. Provide business advice or training to users about the
application systems functionality with support and supervision to ensure optimal functionality of applications. Update
relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate
information on the application is available to the user. Provide Information Support to clients and supervisors.
Qualifications and Experience
Minimum: 1 – 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised
courses. Candidates with Grade 12 that have 3 – 4 years Functional Application Support experience on the specific
DOD Logistic, HR, FIN or HI application may apply.
Experience: 3 – 4 years Functional Application Support experience on the specific DOD Logistic, HR, FIN or HI
Technical Competencies Description
Knowledge of: Knows the organisations policy framework, management structures and reporting procedures for
all aspects of the programmes environment. Product and Solution Development Solution Testing Government
strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams
Has some experience of working on projects and of communicating with users on technical issues. Demonstrates
good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s),
and of technical aspects of the application system(s) and the hardware and software environment in which they run.
Understanding of the business environment. Knowledge and understanding of the application system environment.
Ability to resolve application problems quickly and cost effectively. Ability to work under pressure. Finance
Management System application experience will be an advantage. The successful candidate should also possess the
following behavioural competencies: customer service orientated, innovative, team player, pro-active, diligent
worker, process orientated and punctual.
Other Special Requirements
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact [email protected]
CV`s sent to the above email addresses will not be considered
Closing Date: 22 March 2023
About the Company
Company: SITA –
Company Location: Erasmuskloof, Gauteng