Overview
Admin Operations ( Scheduler Officer) Jobs in Jakarta, Jakarta, Indonesia at Cartrack
Title: Admin Operations ( Scheduler Officer)
Company: Cartrack
Location: Jakarta, Jakarta, Indonesia
We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.
Key Responsibilities
- CCoordinate and manage the scheduling of GPS tracking unit installations for customers.
- Liaise with internal departments to ensure smooth and efficient fitment operations.
- Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
- Monitor and report fitment progress to ensure timely completion.
- Proactively identify and resolve scheduling conflicts or operational issues.
- Maintain accurate and up-to-date records of all fitment appointments and statuses.
- Proactively monitor the OTRS ticketing system to ensure timely ticket handling, minimize pending cases, and maintain response and resolution performance in accordance with Service Level Agreements (SLAs).
- Ensure compliance with company policies and procedures related to scheduling operations.
- Deliver excellent customer service to maintain high satisfaction levels.
Qualifications
- Conversational level of English proficiency.
- Minimum Diploma (D3) or equivalent qualification.
- At least 2 years of experience in scheduling, dispatching, or a related field.
- Strong computer literacy, including experience with scheduling or CRM systems.
- Excellent organizational and time management skills.
- Detail-oriented, accurate, and capable of multitasking effectively.
- Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.
- Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.
