Overview
Admin Support Assistant II Jobs in Lafayette, MS at Mississippi State Personnel Board
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to navigate various computer systems efficiently. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about helping others.
Duties
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Assist customers with order processing.
Maintain detailed records of customer interactions in our database.
Collaborate with team members to resolve customer issues effectively.
Utilize Zoho for managing customer accounts and transactions.
Handle front desk responsibilities as needed, including greeting visitors.
Ensure a high level of customer satisfaction through proactive communication.
Requirements
Proven experience in customer service or related fields.
Proficiency in using computer systems and software.
Strong typing skills with attention to detail.
Familiarity with phone systems and customer support tools.
Experience as a clerk or in a front desk role is advantageous.
Excellent verbal and written communication skills.
Ability to work well under pressure while maintaining a positive attitude.
Hours M-F 8:30-5
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $20.00 – $26.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
No nights
No weekends
Ability to Commute:
Minneapolis, MN 55420 (Required)
Work Location: In person
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Title: Admin Support Assistant II
Company: Mississippi State Personnel Board
Location: Lafayette, MS
