Overview
Administration Assistant Jobs in Bracknell, England, United Kingdom at Berkshire Healthcare NHS Foundation Trust
Title: Administration Assistant
Company: Berkshire Healthcare NHS Foundation Trust
Location: Bracknell, England, United Kingdom
Berkshire Community Dental Service is looking for a Dental Administrative Assistant to process dental referrals which are received electronically and in the post. The successful applicant will be methodical with a keen eye for detail. The post hold will liaise directly with dental staff, patients or their representative, book and change appointments and so should have excellent verbal and written communication skills. They should also have excellent IT skills, as this will be an integral part of their role. The post holder will also provide other administrative support as necessary to the Community Dental Service.
We are looking for someone with experience of administration, ideally within the NHS. You will need to liaise with the dental clinics and clinicians, patients of all ages or their representative, and other departments within BHFT. The applicant must be flexible and a good team player.
The service provides dental care to people who are unable to access dentistry in general dental practice due to disability or requirement for specialist care. As the service is provided over many sites, the ability to travel to other Trust sites is essential.
Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.
To be responsible for the processing of enquiries, letters and reports.
To record, collate and present service activity reports, audits and surveys as required.
To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.
To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.
To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.
To take responsibility for cascading information throughout the service as required.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our Values At Berkshire Healthcare Are
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
For further details / informal visits contact: Name: Tracy Bullen Job title: Community Dental Service Manager Email address: [email protected] Telephone number: 07584 800 888
