Overview
Administration Assistant Jobs in Australia at Work Force Nexus
Title: Administration Assistant
Company: Work Force Nexus
Location: Australia
Job Title: Administration Assistant
Location: Remote, Australia | Work Mode: Remote | Full-time
Work Experience: 1–2 years
Industry: Retail / Financial Services
Overview
We are looking for a reliable and proactive Administration Assistant to provide remote administrative support to our team. This role is ideal for someone with 1–2 years of relevant office or customer service experience who thrives in a remote environment and is confident working independently.
Key Responsibilities
- Manage incoming phone calls, emails, live chat enquiries, and correspondence professionally and promptly
- Process orders, returns, refunds, and account updates with a high level of accuracy
- Coordinate meetings, appointments, travel arrangements, and maintain team calendars
- Prepare documents, reports, presentations, and other correspondence as required
- Maintain and update CRM systems, databases, and internal records
- Provide general administrative support to the team and escalate complex issues when necessary
- Meet individual KPIs for response times, accuracy, resolution rate, and customer/team satisfaction
Requirements
- 1–2 years of relevant administrative, customer service, or office support experience
- Year 12 certificate or equivalent; further study or relevant qualifications will be highly regarded
- Excellent verbal and written communication skills
- Strong computer literacy and the ability to quickly learn new software and systems
- Highly organised, proactive, and detail-oriented with excellent time management skills
- Patient, empathetic, solutions-focused, and able to work effectively in a remote setting
- Reliable internet connection and a quiet home workspace
Work Environment & Benefits
- Competitive salary with annual performance reviews and salary increments
- Flexible working hours – enjoy a healthy work-life balance with core hours
- Work-from-home setup – we provide a home office allowance to help you create a productive workspace
- Professional development – ongoing training, courses, and career progression opportunities
- Generous leave entitlements – 4 weeks annual leave + personal/sick leave + paid parental leave
- Wellness support – access to Employee Assistance Program (EAP) and mental health days
- Team culture – regular virtual team events, catch-ups, and recognition programs
Skills: customer,retail,administrative,crm,calendars,financial services,customer service
