Overview
Administrative and Personal Assistant Jobs in United States at MEDIATED NEGOTIATIONS
Title: Administrative and Personal Assistant
Company: MEDIATED NEGOTIATIONS
Location: United States
Compensation: $30–$40/hour (6–8 hours/day, Monday–Friday)
Occasional weekend message and email-checking.
Location: Remote (Preference for West Coast candidates outside of California)
About the Role:
We are looking for a highly organized, personable, and detail-oriented Administrative and Personal Assistant to support our team. As the first point of contact for clients, you’ll play a critical role in creating a welcoming experience and ensuring smooth communication between clients and case managers in a boutique mediation firm. You’ll also provide vital personal assistant support, helping to streamline daily operations.
Responsibilities:
Act as the first point of contact for incoming client inquiries via phone or email, recording key details and coordinating follow-ups with case managers.
Provide personal assistant support, including scheduling, organization, and administrative tasks.
Manage and maintain accurate client records and communications.
Send written communications (letters, invoices) to our clients.
Occasionally monitor messages on weekends.
Must-Have Qualifications:
Proven experience in administrative support or a similar role.
Exceptional attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Proficiency with Zoom and other communication tools.
A personable demeanor, with the ability to build strong client relationships.
Experience working from home with a dedicated workspace.
Outstanding communication skills, both verbal and written.
Reliability and strong professional references.
Preferred Qualifications:
Warm and professional voice and presence.
Self-motivated and proactive approach to work.
This role is ideal for someone who enjoys connecting with people and takes pride in creating exceptional client experiences.
To Apply: Please submit your resume, a brief cover letter highlighting your relevant experience and why you’re excited about this opportunity, and answer the three questions posited below.
Questions to Candidate (500-word limit per question):
Attention to Detail: You are tasked with scheduling a meeting for your manager with three other participants who are in different time zones (PST, MST, and EST). How would you ensure the meeting time works for everyone? Please outline the steps you would take.
Communication Style: A client calls and leaves a voicemail with the following information: their name (Jane Doe), their concern (billing issue with Invoice #12345), and their callback number (555-123-4567). How would you respond to this client via email? Draft a professional response you would send.
Adaptability & Tone: You need to inform a client that their request will take longer than expected to process due to unforeseen circumstances. How would you phrase this in an email to maintain a positive and professional tone?
