Overview
Administrative Assistant 1 (NY HELPS) – VID 188812 Jobs in Albany, NY at Office of Cannabis Management
Full-Time Admin Assistant (40 Hours/Week)
Location: La Jolla/UTC Area (Administrative Office Only)
If you love helping people, staying organized, and working in a role where every day is full of meaningful tasks, we’d love to meet you. Our team is passionate about providing compassionate, high-quality care to seniors, and we are looking for someone who shares that same commitment to service, teamwork, and excellence.
We are a mobile geriatric medical practice serving seniors across San Diego County. Our physicians and nurse practitioners visit patients directly in their homes — we do not see patients in the office.
We are looking for a friendly, professional, and highly organized Office Administrator to join our administrative team in our La Jolla office.
This role is busy and fast-paced from start to finish. You will be supporting patients, families, providers, and staff through phone, email, fax, and system work — not face-to-face.
Strong customer service skills, attention to detail, and the ability to handle multiple tasks at once with a positive attitude are essential.
What You’ll Do
Phone, Communication, and Customer Service
Answer 30+ calls daily with professionalism, patience, and helpfulness.
Manage office emails, voicemails, and communication efficiently.
Process and organize 40+ faxes daily.
Communicate clearly and kindly with patients, families, community staff, and team members.
Provide thoughtful support even during busy times.
Patient Support
Register new patients and update insurance and demographic information.
Schedule new and follow-up appointments accurately and promptly.
Process referrals, medical orders, and consents.
Maintain and organize patient lists and records.
Provider and Team Support
Manage and adjust provider schedules as needed.
Communicate patient updates and community needs efficiently.
Stay flexible to support different provider workflows.
Office and Administrative Support
Request, send, and track medical records.
Assist with billing lists and administrative reports.
Help with general office operations and special projects.
Technology and Systems
Proficiently use Microsoft Office Suite (Outlook, Excel, Word).
Navigate and learn electronic medical record systems (Epic experience is a plus).
Adapt quickly to new software and workflow training.
What We’re Looking For
Strong customer service background with a professional and friendly approach.
Ability to multi-task, prioritize, and stay organized in a high-paced setting.
Excellent written and verbal communication skills.
Positive attitude and a team-first mindset.
Comfort working independently and proactively.
Commitment to confidentiality, professionalism, and accuracy.
Requirements
Intermediate computer skills (Microsoft Suite, Adobe, general tech comfort).
Prior experience in a medical office setting preferred.
Experience with Epic is a plus.
Full-time availability, Monday–Friday.
Pay: $25/hour, depending on experience and qualifications.
What We Offer
Paid Time Off (PTO)
Health and Dental Insurance
A welcoming, supportive team environment
Opportunities to grow skills in healthcare administration
How to Apply
Please email your resume and a brief cover letter sharing a little about your experience and your availability.
We look forward to welcoming someone who is committed to excellent service, organization, and patient-centered care.
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Title: Administrative Assistant 1 (NY HELPS) – VID 188812
Company: Office of Cannabis Management
Location: Albany, NY
