Overview
Administrative Assistant Jobs in Fort Lauderdale, FL at Light Team Suppliers Inc
Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for providing outstanding guest experiences. This role is crucial in ensuring efficient front office operations while fostering a welcoming atmosphere for guests.
Duties
Supervise and coordinate front desk activities, including guest check-in and check-out processes.
Manage the front office team, providing training, support, and performance evaluations to ensure high-quality service.
Handle guest inquiries and resolve any issues or complaints promptly and professionally.
Maintain accurate records of room availability, reservations, and billing information.
Oversee the operation of phone systems and ensure effective communication among staff and with guests.
Collaborate with other departments to enhance guest relations and improve overall service delivery.
Conduct night audits as necessary to ensure accuracy in financial reporting and compliance with hotel policies.
Ensure adherence to safety and security protocols within the front office area.
Qualifications
Proven experience in a front desk or guest relations role within the hospitality industry; prior hotel management experience is preferred.
Strong customer service skills with the ability to engage with guests from diverse backgrounds.
Bilingual or multilingual capabilities are highly desirable to enhance communication with guests.
Familiarity with phone systems and hotel management software is essential.
Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
Ability to work flexible hours, including nights, weekends, and holidays as required by hotel operations.
A passion for hospitality and a commitment to creating memorable experiences for guests.
Job Type: Full-time
Pay: $21.00 – $23.00 per hour
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Work Location: In person
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Title: Administrative Assistant
Company: Light Team Suppliers Inc
Location: Fort Lauderdale, FL
