Overview
Administrative Assistant Jobs in Albany, GA at Wynfield Park Health & Rehab
Centennial Mental Health Center (CMHC) is a non-profit organization dedicated to providing the highest quality comprehensive mental health services to the rural communities of Northeastern Colorado.
Our mission is to achieve excellence in the provision of behavioral health services that lead to optimal health and well-being. We believe in the preservation of human dignity, self-respect and client rights. Clients are our highest priority and best served through collaboration. Centennial Mental Health Center is dedicated to maintaining communications with the public we serve and participating actively in our communities.
Location: Akron, CO * This position is a float position with the Fort Morgan Office. Working 3 days per week in Akron and 2 days per week in Fort Morgan.
This Office Assistant will provide pro-active operational support providing assistance to clients and others on the telephone and face to face. Foster a culture of client and family centered care, service, quality and safety excellence, while improving client experience, employee experience and community relations. Facilitate access to care as the primary entry point for clients, family members, and potential clients to access and receive Centennial services. Serve as the “face” of Centennial representing a welcoming and efficient entry point to services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Arrives at work or at assigned locations punctually and attends work with minimal absences.
Advises Managers remotely, and in person as necessary.
Accurately records time worked for purposes of compensation.
Works effectively both independently and as a member of a team.
Able to communicate effectively and professionally both verbally and in writing with a wide variety of individuals including both internal and external customers.
Assists clients calling or visiting the clinic
Greet all clients face to face or on the phone in a pleasant and professional manner.
Complete client check-in per protocol for a single service line: medical, substance use disorder, or mental health.
Records client arrival time, monitors waiting area and assist clients with basic needs and questions.
Check clients out from visit timely for appropriate tracking of appointments.
Confirmation of client appointments daily.
Directs clients to Billing Department for further assistance regarding their financial account.
Schedules client appointments following scheduling protocols.
Supports team based model of care including education to clients on: care team structure, rights and responsibilities, missed appointment/late arrival policies etc.
Specimen collection for Substance Use Monitoring Services in accordance with organizational policies and procedures including all training requirements related to monitoring youth specimen collection practices.
Provides Administrative Support to the facility
Verify provider schedule daily, print daily pre-visit report.
Responds to requests from all clinics and departments within Centennial as well as partnering organizations.
Process self or family referrals that come directly to the facility via phone or walk-in.
Responds timely to email and EHR tasks and messages.
Verifies insurance coverage, client demographic information, and applicable client payments.
Participates in monthly clinic meetings.
Responsible for Collection of Payment and Reconciling Cash Collection
Collect payments following cashier protocols, creating timely, regular, and accurate deposits to designated banks as required.
Reconciles daily cash collections and cash drawers according to current financial protocols.
Accurately utilizes approved fee schedule and ensures availability of current approved schedule for easy reference and use.
Accurately processes cash, check, and credit card payments, ensuring collection of insurance co-payments, sliding fee, and private payments.
EDUCATION:
High school diploma or GED
Must obtain QMAP Certification within 90 days of hire.
EXPERIENCE: 2+ years of previous experience working in a public office setting preferred
ABILITIES, KNOWLEDGE, SKILLS:
Ability to prioritize work and manage time effectively and independently
Intermediate use of Microsoft Word, Excel and Outlook
Ability to communicate professionally in person and on the phone
Understanding of electronic systems, prior EHR experience preferable.
Ability to adjust to new situations encountered on a daily basis.
Ability to maintain constructive working relationships with employees of all levels
Ability to manage various tasks and duties simultaneously
Job Type: Full-time
Pay: $16.09 – $18.42 per hour
Benefits:
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Title: Administrative Assistant
Company: Wynfield Park Health & Rehab
Location: Albany, GA
