Overview
Administrative Assistant Jobs in Perkins, OK at Iowa Tribe of Oklahoma
We are looking for a administrative assistant to work in our office. This is NOT a working remote position. A administrative assistant will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best administrative assistants are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Administrative assistant can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to administrative assistant. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Answering the phone
Scheduling service
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a administrative assistant
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Computer and data entry skills
High school degree
Benefit Conditions:
Only full-time employees eligible
This Company Describes Its Culture as:
Detail-oriented — quality and precision-focused
Outcome-oriented — results-focused with strong performance culture
Stable — traditional, stable, strong processes
People-oriented — supportive and fairness-focused
Team-oriented — cooperative and collaborative
Communication method(s) used:
Email
Phone
Chat
This Job Is:
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
Work Remotely
No
Job Type: Full-time
Pay: $46,500.00 – $51,500.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
Weekends as needed
Work Location: In person
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Title: Administrative Assistant
Company: Iowa Tribe of Oklahoma
Location: Perkins, OK
