Overview
Administrative Assistant Jobs in Chicago, IL at FirstService Residential
EMPLOYMENT ADMINISTRATIVE COORDINATOR
POSITION SUMMARY:
Performs comprehensive Morgan’s MAC (WIN) Center services per The MAC Policy and Procedure and adhering to the MAC Core Values. The position is a center-based position and will provide administrative support to The MAC WIN team and its members to increase employment outcomes for individuals with disabilities. The position involves developing and maintaining long-term interaction with MAC Members, their families, and MACers for medical, therapeutic, community support services, and related service needs.
MAC COMPETENCIES:
Active Listening Skills – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high stress situations.
Concern for Others – Requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Integrity – Requires being honest and ethical.
QUALIFICATIONS:
Minimum two (2) years of experience as administrative assistant or similar duties in a professional environment required.
Experience or knowledge of employment for diverse populations, such as veterans and people with disabilities.
Knowledge of Employment Networks (ENs) and the Ticket-to-Work Program preferred.
PREFERRED SKILLS:
Experience with electronic health records or content management systems.
Bilingual
REQUIRED SKILLS:
Proficiency with SharePoint and Microsoft Office.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Perform effectively under conditions of fluctuating workload and systems change. Empower Include Educate Innovate
Ability to work collaboratively and effectively in a close team environment.
Ability to interact with all visitors and fellow employees in a responsible, courteous manner to ensure a positive and professional environment. Responds promptly to client’s and coworker needs.
Ability to work with a diverse population of cultures and varied socioeconomic status.
Ability to work in a fast-paced environment with complex cases and able to anticipate MAC member needs.
ESSENTIAL FUNCATIONS:
Provide administrative support to Employment Manager and Specialists.
Engage visitors and provide an overview of WIN services.
Coordinate and schedule meetings for team members, MAC Members and partnering agencies.
Engage, educate, and empower individuals with disabilities and their caregivers to obtain competitive, integrated employment.
Facilitate execution of all WIN events, meetings and trainings.
Report on progress in statistical and narrative reports.
Regular attendance and timeliness required per The MAC guidelines.
Participation in all applicable performance evaluation programs is required.
Ensure all collected data is accessible in the MAC Navigation System and maintain MAC Member record.
Participate in MAC Care Coordination team meetings as a MAC Member advocate providing relevant information to all MAC stakeholders and asking relevant questions on behalf of assigned MAC Member.
Stays current on community agencies and resources to provide accurate, timely information.
Conduct MAC pre/post surveys, per timeline identified in MAC Policy and Procedures.
Adhere to established productivity benchmarks.
Discuss MAC Member grievances with leadership and develop action plans to address and correct.
Obtain MAC Member feedback and provide Leadership with appropriate recommendations to improve MAC navigation services.
Participate in trainings/community networking meetings.
Participate in all meetings and education sessions regarding MAC Navigation System.
Performs all other duties as assigned.
WORKING CONDITIONS:
Position based in a standard office environment with possible travel to meetings and outreach events.
Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
After-hours’ work is required from time to time, including evenings and weekends.
Ability to remain in a stationary position regularly, up to 85% of the time.
Frequently move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds.
Constantly operates a computer and other office productivity machinery, such as calculator, phone, fax, copier, etc. and a personal computer. Empower Include Educate Innovate
Ability to exchange accurate information in person and over the phone.
Primarily work indoors and within the community.
OTHER:
Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
Uses best practices and demonstrates up-to-date knowledge and skills in technology.
Must present a neat, clean, well-groomed, professional appearance.
Must have a receptive and retentive mind and a memory for details.
Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude.
BENEFITS:
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Paid Parental Leave, Parental Leave, Paid Time Off, Life Insurance, Short Term Disability, Long Term Disability, and 401(k) Matching.
Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
Title: Administrative Assistant
Company: FirstService Residential
Location: Chicago, IL
