Overview
Administrative Assistant Jobs in Remote at ODN
PURPOSE OF THE POSITION…. Please note: only candidates who reside in the PST zone will be considered for this remote opportunity…
Please apply: Career Opportunities | Esquire Deposition Solutions
· Support building a base of clients for life by demonstrating ownership of the in-office client experience
· Provide administrative support for the office operations team, sales team members, and service partners
· Maintain all aspects of the office environment to a level that supports an outstanding client and employee experience
JOB DUTIES
· Meet and greet every client and office visitor and provide a positive, welcoming experience
· Perform general receptionist duties as needed
· Answer and handle phone calls to include client issue resolution when possible
· Order, prepare, set up, and clean up food and beverage service for in-house deposition clients
· Coordinate building management and/or maintenance assistance when needed
· Keep conference rooms well-stocked with supplies and in orderly condition
· Support clients, court reporters, and the office by making copies and scans of exhibits and other documents
· Complete required PVC setup/testing/troubleshootingfor jobs that the office is covering
· Where needed, maintain case binders and process construction defect depository deposits in partnership with Regional Depository Leads
· Collaborate with Case Managers on all large cases with depositions in the office and support the onboarding of new clients
o In some offices and circumstances, the Concierge may cover duties for the Resource Manager and/or Receptionist including assigning resources to jobs and working the jobs in progress
In offices without a Receptionist:
Act as the first point of contact and face of the Esquire office
Answer inquiries and provide information to the general public, clients, visitors, employees and other interested parties regarding activities conducted at the office
Welcome and greet all clients and visitors to the office
Handle flow of people through the office and ensure that all administration tasks are completed accurately, on time and with high quality
MEASUREMENTS OF SUCCESS
· Quality telephone monitoring scores (TBD)
· Overall Office quality score (TBD)
· Attendance
REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint
Ability to learn Company’s technology platform
Professional personal presentation
Client service orientation
Ability to thrive in fast-paced environment
Highly developed sense of discretion and confidentiality
Detail-oriented with the ability to plan work effectively
Meets assigned deadlines and makes sound decisions
Ability to multitask and shift priorities
Maintains regular and acceptable attendance
Superior interpersonal, verbal/written communication, and organizational skills
Capable of taking direction from more than one supervisor
Demonstrated commitment to company objectives and client service
EXPERIENCE QUALIFICATIONS:
High school diploma or GED equivalent
Experience with Microsoft Office Suite, including Excel and Publisher
Prior experience in a customer service driven industry
Job Type: Full-time
Pay: $19.00 – $23.00 per hour
Benefits:
401(k) matching
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Work Location: Remote
Title: Administrative Assistant
Company: ODN
Location: Remote
