Overview
Administrative Assistant Jobs in Oneonta, NY at Penda Aiken
Job Title: Full-Time Administrative Support & Customer Service Representative Location: Remote
Company: On Demand Electric
Industry: Residential Electrical Contracting
Salary: Competitive, based on experience
About Us:
At On Demand Electric, we pride ourselves on providing top-notch electrical services to homeowners. As a growing company, we’re looking to add an energetic, self-motivated, and experienced Administrative Support & Customer Service Representative to our team. This is a remote position, so we need someone who is comfortable working independently while staying enthusiastic about their work.
Position Overview:
The Administrative Support & Customer Service Representative will be responsible for managing backend administrative tasks, assisting with customer inquiries, and ensuring smooth daily operations. You’ll play a key role in our team’s success by handling important tasks such as scheduling, invoicing, and providing excellent customer service.
We’re looking for someone who’s excited about contributing to the success of a fast-growing company and has experience working with software systems that help companies manage their day-to-day operations.
Key Responsibilities:
● Customer Service: Handle inbound customer calls, respond to inquiries, and provide outstanding service to ensure customer satisfaction.
● Administrative Support: Assist with the day-to-day administrative functions, including managing schedules, invoicing, and data entry.
● Software Management: Use Housecall Pro (and other software systems) to manage appointments, create and send invoices, and keep track of customer data.
● Task Management: Prioritize daily tasks, follow up on customer issues, and ensure timely follow-through on service requests.
● Team Collaboration: Work closely with the electrical team to ensure smooth coordination of jobs and help address any administrative needs that arise.
● Problem-Solving: Act as a point of contact for troubleshooting and resolving customer service issues.
Qualifications:
● Experience in Customer Service: Minimum of 1-2 years working in a customer service or administrative support role.
● Software Proficiency: Experience using Housecall Pro (or similar scheduling and invoicing software) is a plus, but not required. We are open to training the right candidate.
● Communication Skills: Strong written and verbal communication skills. You’ll be the first point of contact for customers, so professionalism and a positive attitude are key.
● Self-Motivated: Ability to manage your time and work independently with minimal supervision.
● Attention to Detail: Strong organizational skills and attention to detail to ensure accuracy in invoicing, scheduling, and customer communication.
● Remote Work Skills: Comfortable working remotely, managing your own tasks, and using digital communication tools like email, chat, and video conferencing.What We Offer:
● Flexible Work Environment: This is a fully remote position, allowing you to work from the comfort of your own home.
● Growth Opportunities: As we continue to grow, there will be opportunities to take on more responsibilities and advance within the company.
● Supportive Team: Join a friendly, collaborative team where your contributions are valued, and your professional growth is encouraged.
● Competitive Salary: Based on experience, with opportunities for raises as the company grows.How to Apply:Please send your resume and a brief cover letter explaining why you’d be a great fit for this position to [[email protected]]. Be sure to highlight any relevant customer service or administrative experience, as well as any experience with scheduling or invoicing software.We’re excited to hear from you! If you are someone who enjoys problem-solving, helping customers, and taking initiative, we would love to have you as part of the On Demand Electric team!
Job Type: Full-time
Pay: $16.31 – $20.00 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Location:
Wisconsin (Required)
Work Location: Remote
Title: Administrative Assistant
Company: Penda Aiken
Location: Oneonta, NY
