Overview
Administrative Assistant Jobs in Debary, FL at Discount Propane
Position Summary:
The Sales and Service Coordinator supports the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. You will communicate with the customer regarding scheduled calls and follow-up visits. You will efficiently plan and route the most proper technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Your work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment.
Key Responsibilities:
Effectively and courteously communicates with customers in order to schedule service, maintenance, or sales calls while gathering information on the customer’s current systems and needs.
Responsible for calling customers to remind them of an upcoming appointment and to keep them informed on changes in Technician, Installer, or Residential Sales Consultant arrival time.
Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and Dispatch Board.
Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling to maximize capacity planning.
Represent the company professionally, honestly, and ethically in all business matters and concerns.
Assign sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy.
Desired Skills and Qualifications:
Experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable.
Experience or training using computers and related systems in an administrative office environment. Prior experience with an AS400 system is desirable.
Must multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer service, communication, and interpersonal skills.
Ability to work effectively in both a team and an independent environment.
Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns).
Ability to make decisions based on established guidelines and procedures.
Effective organizational and time-management skills. Must be able to prioritize work based on service demands.
What We Offer You:
Service Experts offers a comprehensive benefits package to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
Short-term and Long-term disability insurance options that protect you and your family if you are unable to work
World Class Training opportunities through our Experts University
Career Development opportunities
Title: Administrative Assistant
Company: Discount Propane
Location: Debary, FL
