Overview
Administrative Assistant Jobs in Boston, MA at Boston Orthotics & Prosthetics
Full Job Description
About Boston O&P:As a leader in specialized pediatric orthotics, we take great pride in having the industry’s top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined the OrthoPediatrics team as part of their Specialty Bracing division. This new partnership will allow us to help more KIDS!
Our Vision:To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States.
Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.
Position Description: Our Administrative Assistants are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Administrative Assistant will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.
Core Responsibilities:
Customer Service:
Greeting patients
Checking patients in and out
Multi-line phone coverage
Liaison for referring physicians/groups
Patient registration
Detail oriented
Able to provide general company and services information
Good verbal and written communication skills
Compassionate, efficient, and professional
Administrative:
Verify patient insurance and initiate prior authorizations
Collect patient balances
Coordinate with referral sources to obtain physician schedules
General chart maintenance using Athena software
Scan and upload documents to electronic chart
Ordering of devices through NetSuite software
Support the clinic staff and office flow
Chart checks for fitting appointments using the standard checklist form
Work closely with billing team to ensure all documentation for claims are uploaded
General office organization
Following standard processes
Ability to multi-task
Adaptable to a dynamic environment
Exceptional computer skills
Maintain HIPAA compliance
Schedule Maintenance:
Review patient no shows daily: Call, document, and reschedule appointments
Schedule appointments for new appointments
Coordinate follow up appointments with physicians
Education/Experience: High School or Associate Degree; related experience and/or training.
Requirements:
Entry Level – experience in a healthcare environment a plus
Computer competency skills (Excel, Word, Outlook)
Excellent organization and communication skills
Ability to manage multiple tasks
Excellent customer service skills
Professional phone manner
Ability to work well with others
The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Equal Opportunity Emplo…
Title: Administrative Assistant
Company: Boston Orthotics & Prosthetics
Location: Boston, MA
Category:
