Overview
Administrative Assistant Jobs in Naperville, IL at HealthCare Associates Credit Union
The Front Office Manager is responsible for managing front office service operations while supporting the management team in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and operational efficiency across all departments.
The Front Office Manager will assist in hiring team members, managing performance, communicating feedback, administering discipline and training the team in the successful execution of their jobs. Responsibilities also include accounts receivables and being the primary contact for guest inquiries, rewards reimbursements, and account reconciliation.
The Front Office Manager provides impeccable guest service and is a role model for all staff, delivering exceptional guest experiences. This property is heavily focused on wedding and event business, weekends are required.
Prior experience in hospitality guest services is required. Experience with Opera PMS and IHG/Holiday Inn operations and standards is highly preferred.
Core Responsibilities:
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Personally demonstrates a commitment to guest service in all facets
Consistently remain highly visible and interact with customers and staff on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction
Meets or exceeds guest satisfaction measures
Actively participates in ongoing training and improvement processes
Schedule according to the needs of the operation, ensuring proper coverage and labor budget is maintained.
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions as assigned
Serve as Manager-on-Duty
Maintain regular attendance in compliance with company policy
Observe service behaviors of team members and provide feedback and training to individuals as needed – continuously strive to improve service performance.
Enforce all cash handling and credit card policies, verify banks and deposits at the end of each shift.
Comply with all standards and regulations to encourage safe and efficient hotel operations
Conduct regular meetings
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Hold all employees accountable through coaching and counseling and progressive discipline
Ensure staff evaluations are completed in a professional and timely manner
Maintain Front Office department within set budget and payroll guidelines
Maintain high standards of personal appearance and grooming in accordance with company policy
Prepare revenue and occupancy forecasting
Review Front office log book and Guest feedback on a daily basis
Maintain front office supply and market inventories and orders
Maintains an orderly and efficient office environment and files
Provide shift coverage and support as needed
Strive to exceed guest love, loyalty, and overall guest satisfaction scores in accordance with brand requirements
Actively participate in regular brand trainings, calls, and meetings.
Takes initiative to remain up-to-date on brand and property changes through proactive research and consistent monitoring of channels and resources.
Additional tasks as assigned
Physical Demands and Work Environment:
While performing daily functions of this job, candidates are regularly required to walk, stand for extended periods of time, sit, bend, and lift up to 50 pounds.
This position requires a variable work schedule which may include daytime or evening hours in coordination with the changing needs of the property. Weekends are required, especially during peak times.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
Dental insurance
Employee discount
Food provided
Free parking
Health insurance
Paid time off
Schedule:
Day shift
Evenings as needed
Evening shift
Every weekend
Holidays
Nights as needed
Weekends as needed
Work setting:
In-person
Education:
High school or equivalent (Required)
Experience:
Hotel front desk: 2 years (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Ability to Relocate:
Budd Lake, NJ: Relocate before starting work (Required)
Work Location: In person
Title: Administrative Assistant
Company: HealthCare Associates Credit Union
Location: Naperville, IL
