Overview
Administrative Assistant Jobs in Muskego, WI at Inpro Corporation
The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling and plumbing companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.
We are actively seeking a Service Coordinator in the Raleigh, NC area to join our award WINNING team.
Great Reasons to Join Romanoff:
9x Employee Voted Top Work Place
Highly Competitive Wage
Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
$15k Company Paid Life Insurance
401K
ESOP Retirement Plan (We are 100% employee owned)
Training and Support
Vacation and Paid Holidays
Advancement Opportunities
Paid Apprenticeship
Work Schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change
Position Responsibilities of the Service Coordinator:
Answer incoming calls, emails and all communications regarding service and/or warranty questions.
Review tickets sent in by builders daily.
Coordinate response and delivery of received information to field staff.
Coordinate with admins on any permit/inspection requirements.
Dispatches and deploys staff, vehicles, and/or units based on communications received.
Adeptly uses multi-line telephone systems, mobile phones, and other communication methods and networks.
Coordinate with the builder(s) or homeowner(s) on scheduled work to be completed.
Enters jobs into job costs, set up customer information, enter initials into contracts and enter work to be completed into service management.
Maintain records on all service and warranty work.
Enforce and oversee that all service technicians collect for services rendered (when applicable).
Forward any builder responsible service invoices directly to the builder.
Collect any outstanding service account receivables.
Coordinate with team to ensure any service emergency is scheduled and properly handled.
Coordinate with builders regarding items for weekly installation such as lights, fixtures, and smoke detectors.
Coordinate and schedule “On-Call” service and weekly rotation.
Call to confirm appointments with homeowners.
Assist payroll with technician’s time sheets.
Manage multiple service calendars.
Additional duties as assigned.
Minimum Experience and Qualifications of the Service Coordinator:
High School Diploma or GED Equivalent
Administrative/Clerical experience required
1-2 Years of relevant service dispatch, installation, and administrative experience
Prior experience with a service management software system
Experience with Microsoft Suite – Word, Excel and PowerPoint is a must
Must be able to communicate effectively, clearly and concisely
Must be an outgoing team player and able to work well within a collaborative environment
Must have experience with local municipalities’ permitting and inspections processes
Must adhere to company screenings
Physical Requirements
Must be able to adhere to large amounts of sitting
Must be able to speak English and hear to communicate
Benefits and Compensation
Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.
The Romanoff Group of Companies considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.
Title: Administrative Assistant
Company: Inpro Corporation
Location: Muskego, WI
