Overview
Administrative Assistant Jobs in Mountain View, CA at Propark Mobility
Title: Administrative Assistant
Company: Propark Mobility
Location: Mountain View, CA
Administrative Assistant
Salary:
$26.00 per hour
Job Type:
Full-time
Location:
Mountain View, CA
Shift & Schedule:
7:30 am-4:00pm M-F, Weekends Off
The Admin position will be ensuring the operational emails, incoming/outgoing tickets, and documentation for the EV charging team is up to date and organized.
They will collaborate with multiple stakeholders throughout a portfolio to assist in creating program standards while supporting the operation needs of the EV Charging team.
Responsibilities Include, But Are Not Limited To
100% support of the ev-charging-team alias
Answering daily emails related to customer support. This includes
Assisting clients with setting up their EV Charging account
Escalating emails related to station errors to the EV Charging Managers and Suppliers
Resolving basic EV charging questions for users
Assignee for all incoming/outgoing EV charging tickets through internal database
Answer user support tickets assigned to the EVC team
Follow up on active tickets
Resolve/Close tickets assigned to the EV charging team
Create ticket requests for operational needs
Create ticket/work order for electrical team to service EV stations
Upkeep the EVC team’s electrical team tracker
Distribute incoming support emails from station supplier to the electrical tracking sheet
Create + Track tickets for station damages
Ensure Station Supplier’s open/completed cases are received weekly
Support Station supplier technician with troubleshoot issues
Manage distributing/receiving of physical EV charge cards. This includes physically mailing cards to other vendor suppliers or employees as well as tracking them through the dashboard.
Follow up with Managers for a briefing/overview of the goals for the day on a daily basis
Track down vehicle owner information for Parking Enforcement when requested through the dashboard
Research asset history to see if there are any previous station issues
Escalate any concerning issues to the EV Charging Program Managers
Support station maintenance for the Distributed Offices
Update EV landing and etiquette pages with any new or improved information
This list is not all-inclusive. The full job description will be provided at your interview.
** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
