Overview
Administrative Assistant Jobs in Milton Keynes, England, United Kingdom at Planet Pharma
Title: Administrative Assistant
Company: Planet Pharma
Location: Milton Keynes, England, United Kingdom
Job Title: Administrative Assistant
Location: Milton Keynes
Reports To: Customer Services Manager
About the Role
We are seeking a highly organized and proactive Administrative Assistant to join our dynamic team. This is a key role supporting the Customer Service and Operations functions to ensure a high level of service to our clients, internal teams, and third-party partners.
Key Responsibilities
As an Administrative Assistant, you will be involved in a wide range of activities including, but not limited to:
Managing all incoming customer service queries and business enquiries
Accurately processing customer orders primarily using SAP and other business systems
Managing the full order process from receipt to delivery and invoicing
Handling incoming customer calls, complaints, disputes, and general queries
Gathering and providing information to support the resolution of customer issues
Processing customer credits, debits, returns, and uplifts
Delivering knowledgeable and professional support on our products and services
Coordinating with third-party logistics partners and internal teams to ensure smooth operations
Collaborating closely with Finance to resolve pricing, invoicing, and credit claim issues
Preparing daily, weekly, and monthly reports
Raising incident reports and assisting with follow-up investigations and documentation
Managing customer backorders and maintaining clear and up-to-date SAP records
Assisting in meeting preparation and general administrative tasks
Maintaining compliance with company procedures and standards
Identifying and suggesting improvements in processes and system efficiency
Skills & Experience Required
Previous experience in an administrative or customer service role, ideally in a regulated or fast-paced environment
Proficiency in SAP or other ERP systems is highly desirable
Strong attention to detail and accuracy in data entry and order processing
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively
Proficient in Microsoft Office, especially Excel and Outlook
A proactive, solutions-focused mindset with a commitment to continuous improvement
About Planet Pharma:
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com
