Overview
Administrative Assistant Jobs in Port Orange, FL at PALMER COLLEGE FOUNDATION
Cloud Support Technician
Location: 301 Hillsborough St Suite 1300, Raleigh, NC 27603- Onsite
Pay rate : W2 hourly
Contract to hire
Target Years of Exp: 2 years
Top 5 Must Haves : Active Directory administration, 365 administration, networking fundamentals, MSP experience OR technical college, Great communication
Work Schedule : Sunday -> Thursday 11AM – 8PM ET AND/OR Tuesday -> Saturday 11AM – 8PM ET. 1 Thursday -> Monday, which will focus on alerts only.
Description:
Primary Responsibilities and Accountabilities
Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management – Identify any high priority issues and escalate to next level. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Minimum:
· High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
· Excellent communication, presentation, writing, and editorial abilities.
· Excellent organizational and time management skills.
· Flexibility to work alternative days and shifts as needed.
· Days Example: Tuesday – Saturday or Sunday – Thursday.
· Shifts Example: Day, Evening, Night
· Basic Microsoft AD (password resets, security groups)
· Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
· Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Preferred:
· Fortigate
· SD-WAN management
· Advanced Networking – NAT, Subnet, VPN, Fortigate, vShield Edge
· Server Performance Monitoring
· N-able
· MSP experience.
Job Type: Contract
Pay: $24.00 – $25.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Ability to Commute:
Raleigh, NC 27603 (Required)
Work Location: In person
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Title: Administrative Assistant
Company: PALMER COLLEGE FOUNDATION
Location: Port Orange, FL
