Overview
Administrative Assistant Jobs in Orlando, FL at American Insurance Point
Title: Administrative Assistant
Company: American Insurance Point
Location: Orlando, FL
Company Description
American Insurance Point, LLC specializes in providing high-quality home, auto, and life insurance services across Florida at valuable pricing. Our mission is to deliver professional, reliable insurance advice and products while fostering trustworthy, one-on-one client relationships. We are committed to courteous, accurate, and timely service, emphasizing honesty, integrity, and ethics. By partnering with top insurance carriers, we strive to meet our clients' unique needs and goals, ensuring exceptional customer satisfaction.
Role Description
Award winning, fast paced, multilingual Personal Lines Insurance Agency is expanding and looking for a BILINGUAL (SPANISH OR PORTUGUESE) Renewal Billing Specialist, full time position, Monday – Friday 9:00 AM to 5:30 PM.
This is NOT a sales nor collections position, the role is to work with renewal communication with the clients and internal billing ( no collections ).
Must be a team player, prior experience working in the insurance market is a plus but not required. Must be reliable, dependable and be a fast learner. Due to the scope of work must pass a background check and work reference is required. We are looking for an analytical personality with excellent time management skills.
Responsibilities and Duties
- Renewal communications
- Billing reminders
- Process payments in different carriers sites
- Assist with agency management system (AMS360)
- Effective communication (written and spoken) in order to write clear and professional e-mails and letters as well as over the phone
- Create and update Excel spreadsheets using different features of the program
- Use outlook throughout the day
- Communicate via phone with current clients
- Type letters and newsletters to be sent via our communications platform
- Download renewal information from different carriers to individual client folders
- Responsibilities will include but not be limited to:
- Candidate will attempt to renew all accounts provided.
- Candidate will attempt to convert as many monthly payments that are past due in payment into annual payments to avoid future failed billings
- Candidate will act as single point of contact for all calls, e-mail and online requests from the customer
- Performs other duties as required
Qualificationsand Skills (DO NOT APPLY UNLESS YOU MEET THE QUALIFICATIONS)
- Must be bilingual (Spanish or Portuguese)
- Proficient in Microsoft office ( EXCEL, OUTLOOK AND WORD )
- Outstanding organizational skills
- Effective communication skills both written and spoken in both languages, required to prepare e-mails, letters and newsletters
- Handle multiple tasks efficiently
- Fast Learner
- Good listener
- Analytical
- Team Player
- Provide references (we will check work references)
- Pass background check
Benefits (After the probation period):
- Personal sick days,
- Vacation,
- Health insurance,
- Choice of one AFLAC policy,
- Paid holidays (major holidays only)
- Excellent work environment
Experience:
- Billing or office administration: 1 year (Required)
Language:
- Spanish or Portuguese (Required)
Work Location: In person Orlando – FL
