Overview
Administrative Assistant (AA) Jobs in Colorado Springs, CO at Premise Health
Department Information
OPEN TO STATE OF COLORADO RESIDENTS ONLY
Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
10 paid holidays per year plus generous vacation and sick leave
Career advancement opportunities throughout the State system
Some positions may qualify for the Public Service Loan Forgiveness Program
COLORADO PARKS AND WILDLIFE
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s natural resources.
The purpose of this work unit is to execute the limited licensing draws, oversee the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW) through draw processes and license agents located throughout the state. This unit is also responsible for the issuing of special licenses and disability licenses and passes, the review, hearing and execution of license suspension hearings as mandated by Statute and Parks and Wildlife Commission regulations, and oversees the statewide campground reservation and pass distribution systems.
Description of Job
This position is the primary Customer Service Representative for the License Administration Section, assisting both staff and customers at the front counter or over the phone. This includes assisting external agents through the CPW Licensing 800 customer service number for point of sale (POS) issues, and answering general IPAWS-related questions. Handling Lost-in-the-Mail inquiries and forwarding returned mail responsibilities are also a part of this position.
This position is also in charge of supervising temporary employees for the section and training them in office procedures. The bulk park pass program and income eligible licenses and passes are also administered by this position.
Specific duties include, but are not limited to:
License Administration Customer Service Representative
Assists customers at the front counter, which includes issuing lifetime fishing and Veterans combo licenses, Columbine passes and assisting with the big game mobility program, and the landowner preference program. This position is also in charge of administering the Centennial Program, a reduced price license and pass program for income-eligible customers. This position performs general administrative duties, which includes recording, and preparing meeting minutes, testing changes made within the IPAWS system, processing Lost in the Mail Affidavits and forwarding returned mail to customers. Process daily financial sessions, fix any errors or discrepancies, and compile the weekly deposit. Monitor the statewide customer service representative chat for questions and customer merges.
Bulk Parks Pass Program/KCW errors
Ensures bulk parks pass requests are fulfilled for customers in a timely manner. Also handles customer service complaints from Keep Colorado Wild park pass escalations. Sells administrative passes in the cases of Department of Revenue or County Clerk error.
Supervise and Support Temporary Employees
Supervises, trains, and hires temporary employees. Training includes IPAWS and other office procedures, including helping customers at the front counter.
Section Support
Manage the CPW agent’s email where internal and external agents send questions and reservation refund requests. Delegate or handle the emails as necessary.
Present annually statewide about the programs and tasks this position supervises.
Assist with preparing and mailing the agent bulletin to all external agents statewide on a quarterly basis. This includes creating the product code “cheat sheets” used by all offices statewide.
Other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Two years of experience in customer service in an office setting. Retail manager, front desk, call center in an office environment or an occupational field related to the work assigned to the position.
Substitutions
Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Geography, Geology, Outdoor Recreation, Zoology/Animal Sciences, Engineering, P.E / Professional Engineer, Water resources planning or management, Economics, Public Administration, Communications, Law, Social Sciences (e.g., sociology, psychology, human dimensions), Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing or related field of study will substitute for the required experience on a year-for-year basis.
Required Competencies
Proficiency and comfort in using database software.
Organizational and time management skills.
Strong level of written and oral communication skills.
Strong multi tasking skills, excellent problem-solving, and critical thinking skills.
Excellent customer service skills.
Ability to work independently and as a part of a team.
Ability to read and interpret regulations and statutes.
Preferred Qualifications:
Current or former Colorado Parks & Wildlife work or volunteer experience is considered.
Current or former State experience relevant to this position.
Excellent customer service skills, problem-solving abilities, and critical thinking.
Bilingual in English/Spanish.
Conditions of Employment:
Must possess and maintain a valid driver’s license if operating a State vehicle.
One to two on-call days per year.
Ability to become a notary public.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
APPEAL RIGHTS:
It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
The Assessment Process
All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.
Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
This recruitment may be used to fill more than one vacancy at this level and reporting location.
Equity, Diversity, and Inclusion
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected]
ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
E-Verify
DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Toll–Free Applicant Support – Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.
Show more
Title: Administrative Assistant (AA)
Company: Premise Health
Location: Colorado Springs, CO
