Overview
Administrative Assistant – Arts & Municipal Complex Jobs in Indiana at City of Fishers
Full Job Description
Description
The City of Fishers is known as a Smart, Vibrant, and Entrepreneurial community and is recognized as one of the best places to live in the United States. The City of Fishers is seeking a highly motivated, detail-oriented, team player to assist residents and visitors with welcoming all guests to the new Arts & Municipal Complex and help residents and visitors to their meetings, answer questions and ensure they have an extraordinary and positive experience with their local government. ThisFull-Time Administrative Assistant with the Customer Experience Team, will also assist residents in making their sewer and stormwater utility payments, will assist with permitting and inspections processing, direct and answer phone calls and assist walk-in guests. This position will report to the Director of Employee and Customer Success.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking-in guests, the Administrative Assistant is a source of knowledge for the guest on everything about the City’s services, amenities, and the local area.
If you enjoy engaging with residents, creating meaningful connections, as well as taking steps to always go above and beyond with people, we want you! We aim to provide top-notch service for everyone who walks through our doors or calls our offices. The front desk Administrative Assistant achieves this by successfully greeting arriving and departing guests thoughtfully and responding to inquiries and opportunities in an efficient, courteous, and professional manner to achieve maximum customer satisfaction.
Examples of Duties
Represent the City of Fishers, as a front-facing team member, providing exceptional customer service by being engaging and taking sincere interest while also creating a welcoming and comfortable atmosphere for all.
Manage the Envoy check-in system and internal process for all guests and visitors.
Manage meeting room reservations, scheduled access, space requests, and rentals for both internal and external needs.
Oversee meeting room set up and resetting between meetings. Support meeting hosts with occasional catering orders and IT needs.
Respond online to customer requests and concerns through the Fishers Connect portal.
Be knowledgeable in all areas and departments to be able to accurately direct a large array of inquiry possibilities for a smooth customer experience.
Help to resolve problems and impress visitors through recovery when things don’t go as planned. Take a leadership role in troubleshooting customer complaints.
Provide front desk coverage at our City Services Building during employee lunch breaks and during absences as needed (PTO, vacation, sick).
Accept utility payments and serve as a subject matter expert with Utility policy and procedures to answer resident inquires.
Assist with permitting and inspection requests and process permit fees.
Receive incoming phone calls. Receive and distribute incoming mail and packages. Manage large mailings for various departments.
Keep inventory and maintain records of office equipment and office supplies.
Project assignments may include a variety of initiatives to serve our residents and visitors.
Collaborate with various internal departments to provide information and support.
Assist the Human Resources Department with time-sensitive new-hire paperwork and …
Title: Administrative Assistant – Arts & Municipal Complex
Company: City of Fishers
Location: Indiana
Category:
