Overview
Administrative Assistant – Building & Life Safety Department Jobs in Arlington Heights, IL at Village of Arlington Heights
Description:
Join our Team! Leland Management is seeking an Administrative Call Center Representative for office in Orlando, FL. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday and flexible schedule) with competitive pay and excellent benefits.
Administrative Call Center Representatives are responsible for managing a high volume of inbound calls, emails, and chat inquiries regarding community association accounts. Success in this role requires critical thinking, problem-solving skills, time management, strong verbal and written communication skills, and a diligent work ethic.
Requirements:
Position Responsibilities:
Answer inbound calls (average 30-50 per day)
Display strong listening skills
Maintain professional telephone etiquette
Return callbacks and voicemails
Verify and update customer information
Defuse and deescalate irate customers
Identify and resolve customer needs, follow through
Provide support and guidance to each caller, adding value
Educate and troubleshoot using the company website and technology resources
Process document uploads to imaging management software
Effectively and professionally communicate with callers and staff via telephone and email, requiring multi-tasking skills
Build positive relationships by going above and beyond
Conduct extensive research using available resources and knowledge
Accurately complete call summary notations
Engage in problem-solving and critical thinking
Perform payment research
Complete tasks such as copying, mailing, scanning, and filing
Participate in team meetings and provide feedback
Monitor and report on call metrics and performance
Handle escalated calls and provide resolution
Assist with special projects as needed
Desired Skills:
Previous experience using online chat for customer service (preferred)
Closing/Title experience (preferred)
Strong customer service, communication, and interpersonal skills
Excellent organizational skills
Ability to work independently and in a group setting
Ability to meet stringent deadlines
Ability to work with sensitive information and maintain confidentiality
Results-driven
Enthusiastic
Bilingual capabilities
Computer Skills:
Proficiency in Microsoft Office (Word, Excel, Outlook, and TEAMS)
Ability to convert and extract documents
Experience with association software such as Caliber (preferred but not required)
Minimum Requirements:
2-3 years of administrative or call center experience
Title: Administrative Assistant – Building & Life Safety Department
Company: Village of Arlington Heights
Location: Arlington Heights, IL
