Overview
Administrative Assistant/Continuous Improvement Coordinator Jobs in North Platte, NE at NEBRASKA TRUCK CENTER INC
Full Job Description
SUMMARY
Provides administrative support to the General & Service Managers. Compiles and maintains records of the business transactions and office activities of the dealership. The Role of the CIC is a very important piece to the success of Nebraska Truck Center Inc. You are instrumental in establishing and maintaining the “Elite Support” culture in our location.
ESSENTIAL DUTIES for Administrative Assistant
Answers incoming phone calls in a prompt, polite, professional manner.
Handles special clerical projects as instructed by the General & Service Managers. (Items include but are not limited to: Document imaging, Journal Entry/Data Entry)
Performs clerical duties for the dealership business office, including but not limited to balancing of the petty cash box.
Provides support for any accounting, parts, or service clerical position on an as-needed basis.
Files accounting work, correspondence, and other records.
Greets service customers and assists with write-ups and opening of repair orders.
Composes from technician notes and prepares routine service invoicing.
Assists with Express Write-up, Express Assessment, and UptimePro documentation entry (Express and UptimePro are DTNA specific programs and may change or change names over time).
Assists with the closing of service repair order month end process.
Records orders for merchandise or service.
Schedules appointments when necessary.
Makes copies of correspondence or other printed matter.
Maintains office equipment (i.e., copiers, printers, fax machines, etc.). Trains dealership personnel in its use and troubleshoots problems.
Maintains a knowledge of basic dealership information to act as a resource for incoming callers requesting such information.
Maintains professional appearance and neat work area.
ESSENTIAL DUTIES for Continuous Improvement Coordinator
Coordinate Elite Support Certification and annual recertification. Keep everyone focused and on task in regards to Elite Support Criteria for Annual Recertification.
Facilitate Continuous Improvement (CI) and Change Management Team (CMT) meetings.
Responsible for Elite Support Reporting.
5S Audits posted to the HUB – Monthly.
Express Assessment (EA) Tracking reported to SSI – Monthly.
Continuous Improvement Event – Quarterly.
Self -Assessment – Every 6 Months.
Communicate, Train & Coach CMT.
CMT & Dealership Walk Around facilitation (at least 1 per month).
Prepare Action Plans key to your success/for follow-up.
Use Structured Problem Solving Tools.
Be the Leader & Champion for Elite Support.
Use metrics / proof from your CI Events.
Ensure you have “Value Added” CI Events.
Responsible for communication board(s).
Have CI metrics posted.
Post department Key Performance Indicators (KPI).
Help with process development & mapping by seeking to eliminate waste and streamline our processes. (Huddles)
Be a Champion for Uptime Pro & Express Assessment or other programs developed by DTNA to enhance Elite Support.
Help with/facilitate 5S projects.
Be an active participant on the HUB & use the tools in the HUB (5S Audits, CIE) to train & help others in the dealership on how to use the HUB.
Set annual goals/strategic plans and ensure you meet them.
Organize all Elite Support training, meetings, and celebrations.
Attend Daimler’s scheduled Elite Support Web meetings/phone calls. (Be prepared to share best practices wit…
Title: Administrative Assistant/Continuous Improvement Coordinator
Company: NEBRASKA TRUCK CENTER INC
Location: North Platte, NE
Category:
