Overview
Administrative Assistant/Human Resources Jobs in Jacksonville, FL at North Florida Oral & Facial Surgery
At Red Dirt Legal, we believe outstanding client service begins with a warm, compassionate, and efficient first interaction. We’re seeking a dedicated Client Intake Administrative Assistant to be our clients’ supportive guide during the intake and onboarding process.
As a key team member, you’ll oversee client intake and onboarding, playing a vital role in helping clients feel confident and supported throughout their legal journey.We’re looking for a positive, client-centered attitude with the ability to build trust and genuine rapport, strong organizational skills to juggle multiple clients and details with ease and prior experience in a law firm or a proven history of exceptional customer service.
If you’re looking to join a team where your work truly makes a difference, we’d love to welcome you to Red Dirt Legal—where we’re committed to delivering exceptional service to every client, every time.
Responsibilities
Deliver exceptional customer service while managing incoming calls from new clients during the intake and onboarding process
Answer all incoming calls for the firm
Schedule client appointments and coordinate meetings
Support the legal team with various administrative tasks
Communicate with clients to provide updates and collect required information
Keep firm databases, reports, and spreadsheets up to date—tracking calls, qualified leads, scheduled meetings, referral sources, and key performance metrics
Qualifications
1 – 3 years experience in administrative and customer service roles, ideally within a law firm or a client-centered environment.
Excellent communication skills, with the ability to actively listen, build rapport, and engage professionally and compassionately with clients from all backgrounds.
Strong organizational skills to manage multiple client intakes, prioritize effectively, and handle confidential information with discretion.
Experience with CRM or case management systems is a plus, along with a willingness to quickly learn new technology.
High attention to detail, ensuring accuracy in data entry, documentation, and client communication.
Ability to stay calm under pressure and manage difficult conversations with empathy and professionalism.
A collaborative, team-oriented attitude with a passion for exceptional client service and contributing to a positive, client-focused culture.
Self-starter with a proactive mindset, strong problem-solving skills, and a history of taking initiative in client support.
Compensation:
$45000 plus benefits
About Red Dirt Legal
Red Dirt Legal is a dedicated insurance dispute law firm committed to holding insurance companies accountable and ensuring clients receive the coverage they deserve. Our experienced team, including founding partners Laurie Koller and Ben Baker, combines deep legal knowledge with a client-centered approach to navigate the complexities of insurance law effectively. We take pride in our proven track record of resolving disputes involving denied, underpaid, or delayed claims, and we are passionate about helping our clients reclaim their power and rebuild their lives.
Job Type: Full-time
Pay: From $45,000.00 per year
Ability to Commute:
Oklahoma City, OK (Required)
Ability to Relocate:
Oklahoma City, OK: Relocate before starting work (Required)
Work Location: In person
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Title: Administrative Assistant/Human Resources
Company: North Florida Oral & Facial Surgery
Location: Jacksonville, FL
