Overview
Administrative Assistant II – College of Arts & Sciences Jobs in Dartmouth, MA at University of Massachusetts Dartmouth
Full Job Description
POSITION TITLE:Administrative Assistant II Undergraduate Admissions – Online Programs
AGENCY:University of Massachusetts Dartmouth
APPROPRIATION OR AGENCY CODE:7310-0000
SALARY:Grade 17
GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:
Serve as the department liaison dealing with all aspects of admissions and student records for the online and continuing education undergraduate population. The primary liaison with the Admissions, Bursar’s, Financial Aid, Registrar’s, and Student Service Center (SSC) offices for OCE online programs. Maintain the internal database for OCE application data, statistics and planning. Serve as the OCE liaison with the Slate, Document Imaging, and Peoplesoft staff in Shrewsbury regarding student records, admissions and student correspondence. Perform all functions of the admissions process according to standard, established procedures. Processing transfer credits is one of the primary components of this position. The work performed in this position involves a substantial degree of decision making, accountability, prioritization, and excellent computer skills. Providing excellent customer service is an essential goal. Required to travel to other University locations for meetings, training, or other program-related activities.
Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.
SUPERVISION RECEIVED:
Receives direct supervision and work assignments from the Director of Admissions & Operations and may receive functional supervision from Assistant Director on certain projects.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
Process and update applications and student data generated through the admissions student system, as well as corresponding documents and credentials associated with prospective student applicants. Perform the following but not limited to, admissions functions: entering applications, entering student transcripts into Slate, entering transfer credits, changing academic plans, and student communications.
Manage applications and/or credentials through electronic filing system and determining application completion and ensuring data accuracy.
Update bio-demographic student information within systems. Review qualifying documentation.
Update application-related data to reflect program selection, entry term, student type, and admissions decisions, including intent to enroll, deposits, matriculation, including but not limited to: status changes, requests for program change, and processing of cancellations and refund requests.
Assign appropriate admissions communications (e.g. Admits, conditional admits, deny, and more). Proofread all assigned communications for accuracy.
Perform data cleanup throughout admission cycles for annual census reporting using provided reports and queries.
Communicate through various methods with applicants about general and specific policies and procedures and the interpretation of the admission decisions to ensure accurate realization of the decisions, communicate to applicants promptly, correctly, courteously, and confidentially.
Serve as a secondary point of contact in the office and answer telephones, greet visitors, respond to inquiries, process inbound and outbound mail, etc. Troubleshoot needs of students/parents and provide information, schedul…
Title: Administrative Assistant II – College of Arts & Sciences
Company: University of Massachusetts Dartmouth
Location: Dartmouth, MA
Category:
