Overview
Administrative Assistant (Luxury) Jobs in Queens, NY at 24 Seven Talent
Title: Administrative Assistant (Luxury)
Company: 24 Seven Talent
Location: Queens, NY
Client Overview: Our client, a luxury jewelry company, is seeking an Admin Assistant to join their team in Long Island City, New York.
Role Overview: You will be providing administrative support to the five Service Development Managers. The Service Development team works closely with business partners to ensure the success of their after-sales service technical teams. A successful candidate will be committed to collaboration and teamwork, as well as possess excellent attention to detail.
Administrative Assistant Responsibilities:
Maintain up-to-date service and training records for all plaque watchmakers in the service network by accurately updating CRM data.
Organize schedules and coordinate meetings, trainings, and communications with jewelers and internal stakeholders.
Track and process jeweler requests and incident reports promptly to ensure timely resolution.
Serve as a liaison between Service Development Managers, jewelers, and internal departments to promote proactive information sharing and reduce communication delays.
Monitor and manage inventory-related activities by receiving and tracking spare parts from jewelers on a quarterly basis, ensuring accountability and accuracy in line with service volume expectations.
Prepare reports, maintain documentation, and support departmental projects and operational improvements.
Maintain consistent and accurate records across CRM systems for all plaque watchmakers.
Support seamless operations through effective scheduling, coordination, and timely processing of partner needs.
Facilitate clear, proactive, and timely communication between all stakeholders.
Ensure accurate receipt and reconciliation of spare parts, aligned with jeweler service volumes.
Administrative Assistant Qualifications:
Strong attention to detail and discretion in handling confidential information
Foundational product knowledge and history (e.g., luxury timepieces)
Familiarity with company policies, service rules, and program offerings
Proficiency in ERP systems and CRM software
Working knowledge of World Service Counter (WSC)
Proficient in Microsoft Outlook and other Microsoft Office applications
High School Diploma required; BA College Degree preferred
3+ years of relevant administrative or service-related experience
Experience in luxury goods or technical service environments is a plus
