Overview
Administrative Assistant/Scheduling Specialist Jobs in Chicago, IL at Blue Bird Day LLC
Job Description
One of the largest and fastest growing Northern California community management companies is looking for the industry’s very best Customer Service Professionals to join our firm!
This position offers a unique entry into a career path leading to Community Association Management, a specialized and rewarding career in the HOA/Property Management/Real Estate sector. The position is a great entry level position for recent college graduate or a candidate with a retail background looking for stable work hours.
This position offers an opportunity for advancement. Customer Service Representatives that show strong performance and potential will have an opportunity to participate in the company’s Management Training Program. This program allows high performing employees to train, formally and informally, obtain certification and become a Community Association Manager over a 1 – 3 year period of time.
This full time, salaried position will be based in Brentwood, CA with an annual salary of $40-45K with the opportunity to earn merit increases annually based on performance. We also offer an attractive benefits package, including Medical and Dental insurance for employees and dependents, a 401K plan with generous employer match, PTO and holiday pay.
Job Responsibilities
You will be responsible for providing front desk administrative support and day-to-day customer service for multiple homeowners’ associations. This includes but is not limited to:
Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
Handling telephone calls and emails and resolving them in a professional and courteous manner
Issuing, tracking and following-up on work orders for community maintenance and repairs
Handling violations of community CC&Rs by issuing and tracking violations
Tracking and managing architectural applications submitted by homeowners
Managing building key/gate remote distributions
Greeting clients and facilitating their requests
Preparing and distributing document packets for meetings
Maintaining spreadsheets, excel report tracking and Data Entry
Preparing letters, newsletters and other correspondence
Filing of mail, paper and electronic documents
Required Qualifications
The ideal candidate will possess skills and work experience in the following key areas:
Excellent verbal and written communication (you may be asked to write a sample at your interview)
Strong organization and multitasking abilities
Past experience and proven abilities providing exceptional customer service (at least 1 – 2 years preferred)
Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
Computer proficiency (Microsoft Office including Word, Excel and Outlook)
Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team
Past experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required
The difference between two qualified candidates will come down to attitude, sincerity, customer service voice, and the potential to move to the next level.
Company
Common Interest Management Services (CIMS), (www.commoninterest.com) is a leader in the Homeowner Association Management Industry. CIMS has been in business for 25 years and is headquartered in San Ramon. Over the past 10 years, CIMS has experienced significant growth as a result of its superior technology, people, experience, leadership, and management philosophy. To be considered for this position, please provide a resume and two professional references that we may contact.
Job Type: Full-time
Pay: $40,000.00 – $45,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Customer service: 2 years (Required)
Ability to Relocate:
Brentwood, CA 94513: Relocate before starting work (Required)
Work Location: In person
Title: Administrative Assistant/Scheduling Specialist
Company: Blue Bird Day LLC
Location: Chicago, IL
