Overview
Administrative Associate Jobs in Chapel Hill – North Carolina – USA at UNC Health Care Systems
Description
Become part of an
inclusive
organization with over 40,000
diverse
employees, whose mission is to improve the health and well-being of the unique communities we serve.
This is a State position employed by UNC Health Care System.
Summary:
May perform duties of an administrative representative but with greater
autonomy
and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and
problem-solving skills
.
Responsibilities:
1. Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic
communication
.
2. Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.
3. Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.) Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.
4. May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate.
5. Handle incoming calls and directing appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues.
6. May train others using written or verbal
communication
, Coordinating and completing special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned.
Other Information
Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification
Requirements:
● No licensure or certification required.
Professional Experience
Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor’s degree, no years of experience is required
● If Associate’s degree, no years of experience is required
Knowledge/Skills/and Abilities
Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability:
Receptive to feedback, willing to learn and embraces
continuous improvement
Accountability:
Manages performance to meet expected results. …
Title: Administrative Associate
Company: UNC Health Care Systems
Location: Chapel Hill – North Carolina – USA
Category: Administrative/Clerical, Healthcare
