Overview
Administrative Coordinator Jobs in Oshawa, Canada at Auxilium Health
#LI-DNI
JOB DESCRIPTION POSITION Administrative Coordinator COMPANY AND LOCATION Stratum Canada, Oshawa, ON
EMPLOYMENT TYPE
Permanent, Full Time HOURS WORKED 37.5 hours/week (11:30am – 7:30 pm) DIRECT REPORTS No
POSITION SUMMARY:
The Administrative Coordinator serves as the primary front-facing staff member responsible for customer interactions and sample management, as well as laboratory and distribution paperwork.
As a Customer Care representative, this individual facilitates new customer setup, responds to customer inquiries via phone or email, addresses questions independently when possible, and connects customers with the appropriate subject matter experts for more complex issues.
Additionally, this position is responsible for receiving, documenting, and storing customer samples for testing.
The specialist also supports laboratory operations by organizing, scanning, and filing critical operational documentation.
GENERAL RESPONSIBILITIES &
ESSENTIAL FUNCTIONS:
Customer Care Assist the business development team with onboarding process for new customers, including setup and orientation (sample submission portal, shipping, NDA, New Customer Forms, Testing Service Agreement etc.) Responding to customer inquiries through phone, email or in-person Addressing questions/issues or escalating to the appropriate SME Reaching out to customers when testing amendments or issues arise Proactively communicate with customers regarding their samples, providing updates and addressing any concerns Support team initiatives aimed at enhancing customer satisfaction and operational efficiency Reception Greet and welcome visitors, notifying staff of arrival and follow visitor controlled access procedures Facilitating outgoing and incoming deliveries Manage incoming phone calls, directing inquiries to appropriate personnel and taking messages as needed Coordinating meeting room usage and bookings Organizing waste and dry cleaning pickup Maintain a clean, organized, and professional reception area Receiving and Storing Customer Samples Receive, document, and properly store customer samples for testing, ensuring adherence to established protocols Storing customer samples under customer indicated storage conditions and according to risk level Reconciling sample submission information with sample delivery Reaching out to customers when discrepancies arise Work closely with laboratory staff to ensure seamless communication and coordination of testing processes Document Management Preparing documentation (workorders, worksheets, lab reports) Organize, scan, and file critical operational documents, ensuring easy retrieval and compliance with regulatory standards Follows protocols regarding document lifecycle: storage, handing, retention, transmission and destruction Scans, file and creates storage systems for documentation that improve efficiency Keep documents organized and stored according to appropriate naming conventions Assisting in supplier qualification program Collecting, compiling and reviewing monthly documentation package Compliance Management Understanding company policies and applicable SOPs to ensure that documentation complies with relevant requirements, including ISO 17025, ISO 9001, Health Canada and PHAC Inspects documents for compliance with Good Documentation Practices (GDP) according to ALCOA principals
QUALIFICATIONS:
Excellent interpersonal skills Experience in the transport and/or storage (cold chain management) of pharmaceutical products Proven experience in a customer service role, preferably within a laboratory or healthcare environment General understanding of laboratory and distribution processes is a plus
Experience with database management and meticulous organizational skills Ability to multitask and work effectively in a fast-paced environment Excellent verbal and written communication skills Ability to effectively communicate complex analytical information to non-specialists Ability to read, understand and comply with Company policies and SOPs, including safety rules and regulations Intermediate level computer skills in Microsoft Office, Word, Excel, Outlook and PowerPoint
EDUCATION:
Bachelor’s…
Title: Administrative Coordinator
Company: Auxilium Health
Location: Oshawa, Canada
Category:
