Administrative Debrief-Grand Rapids Job at AAustin Express SP for DHL Express Grand Rapids, MI

Full Job Description

This is the job to have!! Don’t pass this one by!!

Debrief Administration

$16.00 – Full Time – Permanent – Hours/week 40

1:00PM – 9:00PM Monday – Friday

Full Job Description

  • To support the management team in the day to day running of the operation, with particular focus on comprehensive and accurate debrief
  • Monitor to resolve and report on any customer issues, maintain communication lines with DHL
  • Escalate any issues to management
  • Provides customer service and operational support for courier and DHL
  • Manage workloads and courier inquiries
  • Handle incoming calls and deal directly with our couriers in the field
  • Researches shipment tracking and provides feedback
  • Communicates with management and couriers on issues
  • Assists with operational procedures including sending shipment status information, dispatching pick-ups and delivery information in timely manner
  • Respond to problems, offer solutions and insure customers are responded to in a timely manner

Skills & Qualifications

· High School Diploma or Equivalent

· Previous experience in supporting roles

· Strong Admin Skills

· Strong Communication Skills (both oral and written)

· Proficient in Microsoft Office Products (Outlook, Excel)

· Must pass Security Threat Assessment, background check and drug screen

· Time management skills

· Ability to work in a fast paced environment

What we offer:

· Paid Training

· Medical/Dental/Vision Insurance

· Annual paid time off policy

· Paid Holidays

Job Type: Full-time

Pay: From $16.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Grand Rapids, MI 49512: Reliably commute or planning to relocate before starting work (Required)


  • Microsoft Office: 1 year (Preferred)

Work Location: One location

About the Company

Company: AAustin Express SP for DHL Express

Company Location:  Grand Rapids, MI

Estimated Salary: