Administrative Debrief-Grand Rapids

This is the job to have!! Don’t pass this one by!!

Debrief Administration

$16.00 – Full Time – Permanent – Hours/week 40

1:00PM – 9:00PM Monday – Friday

Full Job Description

• To support the management team in the day to day running of the operation, with particular focus on comprehensive and accurate debrief
• Monitor to resolve and report on any customer issues, maintain communication lines with DHL
• Escalate any issues to management
• Provides customer service and operational support for courier and DHL
• Manage workloads and courier inquiries
• Handle incoming calls and deal directly with our couriers in the field
• Researches shipment tracking and provides feedback
• Communicates with management and couriers on issues
• Assists with operational procedures including sending shipment status information, dispatching pick-ups and delivery information in timely manner
• Respond to problems, offer solutions and insure customers are responded to in a timely manner

Skills & Qualifications

· High School Diploma or Equivalent

· Previous experience in supporting roles

· Strong Admin Skills

· Strong Communication Skills (both oral and written)

· Proficient in Microsoft Office Products (Outlook, Excel)

· Must pass Security Threat Assessment, background check and drug screen

· Time management skills

· Ability to work in a fast paced environment

What we offer:

· Paid Training

· Medical/Dental/Vision Insurance

· Annual paid time off policy

· Paid Holidays

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Grand Rapids, MI 49512: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: One location