Overview
Administrative Manager Jobs in Emeryville, CA at University of California San Francisco
Full Job Description
The Contact Center Administrative Manger will manage the daily operations of the UCSF Contact Center to
include fiscal, human resources, and practice management operations. Responsible for rolling out base
referral support services to additional Ambulatory practices, achieving referral processing and scheduling
turnaround time targets, and growing department offerings as guided by organizational goals and priorities.
Reports to the Administrative Director of the Contact Center. Works with the Administrative Director, San
Francisco and Oakland Administrative and Clinical leadership across Ambulatory Services to strengthen
existing programming and develop new programming and infrastructure for the centers. Works with internal
Data and Reporting Analyst(s) to gather, audit and synthesize Apex, telephone and other third-party system
data to present findings and recommendations to Ambulatory access and clinical leadership teams. Meets
regularly with departments supported by the referral centers to review historical data and service level
agreements, troubleshoot issues and optimize workflows.
Coordinates the recruitment and hiring process of all referral center staff. Oversees special projects
contributing to the improvement or expansion of department operations, improvements to the referring
provider and patient experience, and staff engagement. Travels to facilitate targeted discussions with key
referring offices as needed. Ability to travel to all UCSF Health locations is required. Excellent analytical
skills, experience in program development and collaboration with administrative and physician stakeholders
and implementation of customer service standards are essential in this job.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The UCSF Contact Center is an integrated team that supports both patient and provider requests for
access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral
intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests
to support effective care delivery.
Required Qualifications
Bachelor’s degree in related area and / or equivalent combination of experience / training.
Clinic / center management experience, with progressive expertise in practice management,
scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation
requirements, and information technology.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Demonstrated managerial skills and human resources management knowledge, including staff
deployment, resource utilization, budgeting and fi…
Title: Administrative Manager
Company: University of California San Francisco
Location: Emeryville, CA
Category:
