Overview
Administrative Secretary Jobs in Chesterfield, VA at Chesterfield County, VA
About Us:
We are a leading medical spa in Boca Raton offering advanced wellness and aesthetic treatments in a luxurious, client-focused environment. We pride ourselves on providing exceptional service, cutting-edge procedures, and a professional yet welcoming atmosphere.
Position Overview:
We are seeking an experienced FRONT Office Manager / Front Desk Receptionist to manage day-to-day operations, ensure seamless front desk management, and oversee client relations. The ideal candidate will have a minimum of five years of experience in a similar role, with extensive knowledge of medical procedures and services commonly offered in the wellness spa industry.
This is a unique opportunity for an organized and driven professional who wants to grow within a thriving medical spa business. Compensation will be based on experience with profit-sharing options available.
Key Responsibilities:
Greet and check in clients with a professional and warm demeanor, ensuring exceptional customer service at all touchpoints.
Manage appointment scheduling, client bookings, and follow-up calls using spa management software.
Oversee daily office operations, including managing staff schedules, inventory, and client records.
Educate clients on spa services, medical procedures, and aftercare, ensuring they are well-informed about their treatments.
Handle administrative tasks such as phone calls, email correspondence, payment processing, and managing office supplies.
Coordinate with medical staff to ensure efficient operations and client flow.
Monitor and implement office policies, safety protocols, and best practices to maintain operational excellence.
Assist in tracking financials, including payment reconciliation, invoicing, and reporting.
Actively contribute to business growth, including upselling services and products, managing client referrals, and ensuring client satisfaction.
Collaborate with management on marketing initiatives, promotions, and client retention strategies.
Qualifications:
Minimum of 5 years of experience as an office manager, front desk receptionist, or similar administrative role, preferably in a medical spa, wellness center, or healthcare setting.
Strong knowledge of medical spa treatments, services, and terminology, such as injectables, laser therapies, microneedling, body contouring, and skincare.
Excellent communication and customer service skills with a client-first attitude.
Proficiency in office and scheduling software (experience with medical spa software is a plus).
Exceptional organizational and multitasking abilities, with strong attention to detail.
Ability to manage a team, resolve conflicts, and maintain a professional work environment.
Strong sales skills, with the ability to promote services and products effectively.
Compensation and Benefits:
Competitive salary based on experience.
Profit-sharing options are available based on individual and business performance.
Comission paid on upsold services and product
Employee discounts on spa services and products.
To Apply:
If you are an organized, personable, and experienced professional with a passion for wellness and aesthetics, we invite you to join our growing team. Please submit your resume and a cover letter detailing your experience and qualifications.
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Benefits:
Employee discount
Flexible schedule
Free parking
Referral program
Schedule:
Day shift
Work Location: In person
Title: Administrative Secretary
Company: Chesterfield County, VA
Location: Chesterfield, VA
