Overview
Administrative Secretary II, Division of Planning, Design and Construction, 8hrs/12mo, Ad Closes 03/04/25 Jobs in Rockville, MD at Montgomery County Public Schools
Apex Entertainment is looking for a friendly, professional, and detail-oriented Admin to be the first point of contact for customers inquiring about our entertainment venues. This role is perfect for someone who enjoys speaking with people, providing excellent customer service, and helping clients plan unforgettable events.
Key Responsibilities:
Phone & Customer Service
Answer incoming calls in a professional and engaging manner.
Provide detailed information about our venue, activities, and event packages.
Address customer questions and concerns with clarity and enthusiasm.
Event Inquiry & Booking Support
Gather important details from customers interested in booking events (e.g., group size, event type, date preferences).
Explain pricing, availability, and customization options for parties, corporate events, and special occasions.
Assist customers in the initial booking process or direct them to the appropriate team member for finalizing details.
Follow-Ups & Lead Management
Record customer inquiries and follow up as needed to encourage bookings.
Maintain organized notes on potential leads and event details.
Administrative & Team Support
Keep an updated list of frequently asked questions and venue details.
Communicate customer needs and potential bookings to the event coordination team.
What We’re Looking For:
Excellent Communication Skills – You’re confident, articulate, and friendly on the phone.
Detail-Oriented & Organized – You can accurately gather and record customer information.
Customer-Focused – You enjoy helping people and making their event planning process seamless.
Quick Learner – You can retain key details about our venue, activities, and packages to provide accurate information.
Sales-Minded – While not a hard sales role, you understand the importance of encouraging bookings and creating excitement about our offerings.
Hours: Tuesday through Saturday 10-6pm
Title: Administrative Secretary II, Division of Planning, Design and Construction, 8hrs/12mo, Ad Closes 03/04/25
Company: Montgomery County Public Schools
Location: Rockville, MD
