Overview
Administrative Specialist Jobs in Freeport, TX at Dow
CityMD is the go-to neighborhood urgent care for whenever life happens. Sometimes great care can’t wait, so CityMD has convenient locations that are open 7 days a week, 365 days a year. From visits with our board-certified doctors to rapid lab tests, patients can always expect quick and quality care. And if patients need a follow-up for primary or specialty care, CityMD can refer them to the exceptional doctors at Summit Health, whose providers are part of our connected care team, or to providers in their community. CityMD has 150+ locations in the New York and New Jersey metropolitan area. To learn more, check out citymd.com.
Job Description
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions/Responsibilities
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Qualifications
A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location.
Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
Job Type: Full-time
Pay: $18.25 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Healthcare setting:
Urgent care center
Medical specialties:
Urgent Care
Schedule:
12 hour shift
8 hour shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Work Location: In person
Title: Administrative Specialist
Company: Dow
Location: Freeport, TX
