Overview
Administrative Specialist Jobs in Tampa, FL at University of South Florida
Claims Administrative Support
Remote
At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Administrative Support plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Claims Administrative Support enjoys robust benefits:
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Claims Administrative Support:
Answer claims phone lines, handle status inquiries, and route calls to the appropriate team, escalating issues when necessary.
Receive First Notice of Loss (FNOL) calls and enter information into the system.
Monitor Root’s AI/Cockpit system and provide input or corrections as needed.
Send all urgent claims correspondence using XPS Shipper.
Oversee outgoing mail through the O’Brien printing service.
Support onboarding for new claims hires, including equipment QA and creation of claims accounts.
Assist during CAT events, managing increased phone volume and completing special assignments from CAT management.
Process all incoming mail and packages (UPS, USPS, FedEx, and Priority Mail), and handle the remailing of returned mail as needed.
Process voids/stop payments, including potential reissues.
Support the legal team by monitoring all litigated files for closure.
Process invoices for independent adjusters, 1099 employees, defense counsel, and other vendors.
Share claims and underwriting files with defense counsel via SharePoint.
Process refund checks and recoveries; post to the claim file and issue deductible reimbursements.
Share claim documents with carrier appraisers through SharePoint.
Assist the accounting department with unclaimed property related to claims.
Process AS400/Legacy Portal submissions through the Claims Web Form queue.
Participate in special projects to support the claims department.
Perform additional duties as assigned by the manager.
What we are looking for as a Claims Administrative Support:
Exceptional customer service skills.
A high school diploma or GED required
620/720 adjusters license preferred but not required.
Notary preferred but not required.
1-4 years of related experience and/or training are preferred.
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
LI-AK1 LI-REMOTE
Show more
Title: Administrative Specialist
Company: University of South Florida
Location: Tampa, FL
