Overview
Administrative Specialist I Jobs in Mineral Springs, Anson, NC at State of North Carolina
JOB FUNCTIONS
Supervise front desk employees with the planning, organizing, and scheduling of all imaging and radiation oncology patient appointments
Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service
Contribute positively to the team approach and culture of the Center
Ensure technical and clerical aspects of patient coordination are best in class
Bring continuous process improvement to related functions
Organizational patient advocate addressing access issues
Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training, approving timecards, time off requests and conducting performance reviews
Implement and maintain company policies and procedures
Collaborate with leadership in the development and implementation of specific operational KPIs to surpass patient expectations
Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities, and cost reduction opportunities
PERFORMANCE REQUIREMENTS
Effective and professional working relationships with patients, medical staff, and the public
Demonstrated ability to identify problems, research, and make recommendations to resolve issues
Excellent oral and written communication
Experience with conflict management
Promote and enforce a strong and positive corporate culture for the Center
Ability to multi-task and promote teamwork
EDUCATION
Bachelor’s degree in related field required
EXPERIENCE
Minimum of 5 to 7 years of patient coordination; lead experience preferred
Healthcare experience required
Experience in imaging and/or oncology setting is highly preferred
REQUIREMENTS
Excellent computer skills and EMR knowledge
Excellent MS Office Suite knowledge (Word, Excel, and Outlook)
Strong management skills and dealing with conflict resolution
PACS Software System
FTEs-7
Equal Opportunity Employer considering qualified applicants in accordance with applicable state and federal laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LA County Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and state law.
Title: Administrative Specialist I
Company: State of North Carolina
Location: Mineral Springs, Anson, NC
