Overview
Administrative Support II – BH7A Neurobehavior Unit Jobs in Columbus, OH at Nationwide Children’s Hospital
The Hillsboro Club, an exclusive oceanfront private residence club in South Florida, is seeking an experienced Front Office Manager to oversee the daily operations of the Front Office Department. This position will manage and supervise all front office personnel. Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. We are looking for a candidate with several years of hospitality/private club experience, and the passion to contribute to the continued success of our luxury property.
The Club operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Front Office Manager position is a full-time, salaried opportunity that includes a competitive salary, health insurance, retirement benefits, and paid time off. The successful candidate will also have the opportunity to work in a beautiful location and be part of a dynamic and professional team.
General Requirements
Develop and manage front office systems for revenue management and guest, reservations, registration, accounting and check-out.
Supervise front office employees.
Analyze property management system (PMS) data for front office decision-making.
Knowledge of and ability to perform required role during emergency situations.
Trains, cross-trains and retrains all front office personnel.
Develop and implement all front office standard operating procedures.
Schedules and supervises front office staff.
Maintains effective relationships and communication with all other departments.
Verifies that accurate room status information is maintained and properly communicated to ensure maximum revenue.
Resolves member and guest problems quickly, efficiently and courteously.
Ensure that all VIPs and executive floor members and guests are pre-registered; process the VIP list and distribute it to staff members.
Updates group information; maintains, monitors and prepares group requirements; relays information to all concerned staff members; maintains the function board in the lobby.
Reviews completed credit limit reports for affected members and guests.
Ensure that all check-cashing and credit policies are followed.
Manages within allotted budget restraints; take corrective actions to help ensure that budget goals are attained.
Receives information from the previous shift’s manager and passes on pertinent information to the incoming shift manager.
Conducts monthly meetings of front office personnel.
Collects information required for daily and other revenue records; analyzes and makes recommendations regarding this information.
Manages the routing of telephone, facsimile, mail and other messages to members and guests.
Provides concierge-type services for club members and their guests.
Handles all hotel and room reservations, cancellations, no-shows and billings.
Expedites member and guest check-ins and departures.
Inform Housekeeping and Engineering departments as problems arise.
Maintains inventory, upkeep, repair and installation requests for all telephone, postal and credit card equipment.
Attend weekly staff and other meetings.
Performs other appropriate tasks assigned by the Chief Financial Officer.
Education and Experience:
Bachelor’s degree or associate degree in hospitality business or related field.
Three or more years’ experience in front office positions in the lodging or club industry.
Strong leadership and organizational skills.
Exceptional customer service and communication abilities.
Ability to meet financial targets and drive revenue growth.
Flexible schedule, including weekends and holidays.
Excellent written and verbal communication skills.
Knowledge of club operations and/or hospitality industry experience is preferred.
Physical Demands and Work Environment
Must be able to sit for a long period of time.
Must be able to lift and carry 20 pounds.
Must be able to stoop or kneel to access files.
Must be able to see the computer screen, paperwork, etc.
Our Benefits
Competitive Salary
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Supplemental Insurance for Short Term Disability, AD&D, and More
401k Retirement Plan Plus Company Match
Paid Vacation
Paid Holidays
Employee Meals Provided
Jury Duty Leave
Bereavement Pay
Direct Deposit
Who we are:
Hillsboro Club Video
Founded in 1925, The Hillsboro Club is a private residence club for members and their guests in South Florida. Encompassed by the Atlantic Ocean and the inland waterway of Lighthouse Point, the Club is set on 15 acres of beautiful tropical landscaping with more than 1,000 feet of private sandy beach. The Club offers 144 Florida-style rooms and suites with balconies and varying views from the oceanfront to the garden and inland waterway.
The Hillsboro Club is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Title: Administrative Support II – BH7A Neurobehavior Unit
Company: Nationwide Children’s Hospital
Location: Columbus, OH
