Overview
Administrative Virtual Assistant (SA) Jobs in Philippines at BruntWork
Title: Administrative Virtual Assistant (SA)
Company: BruntWork
Location: Philippines
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Job Type: Full-time
Responsibilities
Handle all incoming customer inquiries via phone and email, explaining service offerings and pricing structures
Process and send invoices for completed jobs, ensuring accurate documentation of materials and labor
Manage job scheduling and resource allocation for technicians
Create and send quotes to customers following site visits
Follow up on outstanding quotes and maintain communication with prospects
Document completed work including photos, materials used, and labor hours
Maintain quality control checklists and ensure all job documentation is complete
Coordinate with technicians to gather necessary job information and updates
Process payments and maintain accurate financial records
Manage customer follow-up communications and maintain relationships
Scopes
Manage customer communication channels including phone and email
Handle all administrative tasks for 40+ jobs per week during peak seasons
Process invoices valued at various price points, from service calls to full installations
Coordinate scheduling within 15km service radius from Lithgow
Support documentation and processing for both residential and light commercial jobs
Manage customer database and maintain accurate records
Handle peak season workload (summer months) with consistently high service levels
Support quality control processes across all jobs and installations
Requirements
Excellent verbal and written communication skills
Strong attention to detail, particularly with numbers and documentation
Ability to handle high-volume administrative tasks efficiently
Experience with customer service and phone handling
Proficiency with business software and quick ability to learn new systems
Strong organizational and time management skills
Ability to work independently and maintain consistent service levels
Professional and friendly demeanor
Available during Australian business hours
Basic understanding of trade services industry (HVAC experience a plus)
Benefits
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job
