Overview
Administrator Jobs in Gauteng, South Africa at Discovery Limited
Title: Administrator
Company: Discovery Limited
Location: Gauteng, South Africa
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Job Purpose
An Offshore administrator plays a crucial role in ensuring the efficient and accurate processing of various financial and administrative tasks related to Invest International Global Products. The key responsibilities include the timely allocation and distribution of instructions, thorough quality assurance (QA) and verification of transactions, and the precise processing of offshore instructions within agreed Service Level Agreements (SLAs).
In addition to these tasks, the administrator must adhere to risk and compliance requirements, particularly those related to Guernsey regulations, and assist with compliance reporting. The role involves developing and maintaining strong relationships with clients and intermediaries, providing timely and quality feedback to management, and achieving targets related to product knowledge and soft skills.
Overall, the administrator must maintain high standards of accuracy, timeliness, and communication, supported by continuous quality assurance and feedback from clients, colleagues, and management. This ensures that all tasks are performed efficiently and in line with organizational goals and regulatory requirements.
Key Outputs May Include But Are Not Limited To
Timeous allocation of all instructions received in Invest International; distribution of work fairly to team members
Accurate QA and verification of instructions related to Invest International Global Products within the agreed SLA
Accurate QA and verification of instructions related to Invest International Global Products within the agreed SLA
Query management: Ensure completion of simple queries and provide final feedback/resolution to respective stakeholders
Effectively communicating both verbally and written to ensure stakeholders are kept well informed
Dealing with multiple telephonic queries from Investors, brokers, and franchises focusing on client satisfaction and retention
Accurate and timeous logging of all interactions on the applicable workflow system
Experience And Qualification
Matric
Degree or relevant qualification
Financial qualification and experience in LISP offshore would be advantageous
2 to 3 years LISP administration experience
Technical Skills
Attention to detail and quality focused
Strong ability to work under pressure
Analytical and problem solver
Innovative and forward thinker
Focused and drives results
Focused and drives results
Client Service orientated and relationship management / building skills
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
