Overview
Administrator Jobs in Caerphilly, Wales, United Kingdom at Citrus Recruit
Title: Administrator
Company: Citrus Recruit
Location: Caerphilly, Wales, United Kingdom
Citrus Recruit are excited to be recruiting for Operations Coordinator for a growing company based near to Caerphilly.
You will be playing a key role with supporting the wider departments with administration duties, booking in field service visits and dealing directly with customers.
This client started as a family run business and has now grown to over 70. There are progression opportunities if you would like it and the opportunity to be part of a fantastic culture with lots of team events.
This is an office based role where you will be working
in the office Monday to Friday.
Responsibilities & day to day duties
As an Operations Coordinator, you will be responsible for:
Provide administrative support to the Service Manager, coordinating field service visit bookings and call-outs
Manage engineers’ calendars using bespoke client service management software
Take ownership of key account management, ensuring excellent service and communication
Attend client meetings (weekly, monthly, and annually) to support contract reviews as required
Liaise effectively with Project Managers, the Contracts Manager, and subcontractors to support small works and projects
Handle incoming telephone calls, respond to client queries, and manage messages or requests promptly and professionally
Deliver administrative support across services, working closely with clients, suppliers, internal sales, and technical teams
Assist in implementing field service management software by accurately updating and maintaining databases
Skills & experience required.
Strong administration and coordination experience, including Microsoft Office and field service management tools, with the ability to quickly learn and adapt to bespoke software.
Excellent communication and interpersonal skills, with the ability to build strong internal and external relationships.
Customer-focused approach, demonstrating empathy, tact, and professionalism in all interactions.
Adaptable and flexible, able to handle demanding situations and changing priorities while maintaining high service standards.
Well-organised under pressure, capable of prioritising tasks and working methodically to meet deadlines.
Benefits package
Salary of £24,375
Hours are 7 hours between 8am – 5pm
31 days annual leave including bank holidays. 3 days taken at Christmas
Private medical insurance
Wellness programme
Stakeholder pension
Progression Opportunities
Company events
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don’t receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
