Administrator

Overview

Administrator Jobs in Peterborough, England, United Kingdom at Chartered Institute of Credit Management (CICM)

Title: Administrator

Company: Chartered Institute of Credit Management (CICM)

Location: Peterborough, England, United Kingdom

Job purpose

 

We are looking for a positive, proactive and organised administrator to join our Awarding Body team. The role holder will work as part of the team to provide administrative support to the business, and to help provide the most efficient and effective service to our candidates, members and customers.

 

Main Responsibilities:

·        To complete quarterly exam entry processes, invoicing, queries and entry of details onto internal database

·        Complete quarterly clerical checking and results processing onto internal database

·        Complete weekly result processing

·        Completion of databased marks from weekly and quarterly results

·        Posting of results, weekly and quarterly with all associated processes

·        Assist with documentation for Assessment Board and standardisation meetings

·        Maintain the archiving policy

·        Weekly PO number reconciliation for Training Providers

·        Assisting with exam queries regarding qualifications, booking and assessment

·        Providing voucher codes for exams

·        Assisting with the review and development of exam questions (including practice exam questions)

·        Providing support with suspected malpractice, exemptions admin and reasonable adjustments

·        Holding conversations with candidates and their employers/training providers to support their progression and qualification achievement

 

General statement

 

1. You may be asked to undertake additional roles and responsibilities from time to time as requested by your line manager.

2. You must ensure you comply with the policies and procedure of the organisation at all times.

3. As part of your role you are required to keep your skills up to date and to take part in training and development that is offered

Successful candidates will have these qualities:

 

·        Possession of relevant qualifications at Level 2 or above (inc Maths & English)

·        Experience of working within an office based customer service or business administration function

·        Good knowledge of Microsoft Word, Excel, PowerPoint and databases.

Other skills, experience and qualities:

·        The ability to work as part of a team within a pressurised environment

·        Excellent communication and relationship building skills

·        A responsive, efficient, customer-focused and positive outlook with colleagues, members and potential members of the Institute

·        Excellent standard of written and oral communication

·        High standard of accuracy with good attention to detail

·        Willingness to learn and develop

·        Be collaborative and energetic when dealing with internal and external contacts

·        Have an awareness of the requirement for confidentiality at all times

·        Have an understanding of CICM products, services, values

·        Role model for the CICM Values and principles: Brave, Curious, Resilient.

Applications should be made to [email protected], with a covering letter and current CV.