Administrator

Reference Number

Ref-20188

Location

Thurrock

Contract Type

Full-Time Permanent

Closing Date

12/04/2023

Role

We have an opportunity for a Administrator to join our Maintenance team in Thurrock. The primary responsibility of this role is to carry out day-to-day administrative duties and provide on- going support for the team.

Key Responsibilities

Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.

Using company systems to process orders adequately in order to invoice clients

Updating the system with all interactions with residents

Processing supervisory or trade reports to determine action required to resolve repairs

Resolution of minor complaints at call level

Maintain logs and monitor variation request.

Maintain and action emails from contract mailboxes.

Answering payment queries of both sub contract and client.

Working with Supervisors and trades people to organise and schedule work

Ordering equipment needed for the operatives job

Keeping all activity logged and up-to-date in an accurate manner.

Liaising with staff at customer sites keeping them up-to-date with progress information.

Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Requirements

Previous experience in an administrator role (Desirable)

Excellent communication skills both verbal and written.

Ability to prioritize and meet tight deadlines.

Other Key Information

Working hours 8am-5pm Monday-Friday

Benefits

22 days annual leave which increases with length of service

Pension

Perkbox rewards

Long service rewards

Volunteering days

About Us

Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.